Contact Center Representative

Neighborhood Health Center of WNY, Inc. • Buffalo, NY

22h • $20

About The Position

As an operator at Neighborhood, you’ll have an important role in setting the tone for a positive patient experience.

When you answer the phone, you are often the first impression a person has of the neighborhood. You’ll greet callers, use your thinking skills as you listen and consider solutions, and direct calls to the proper department/staff when appropriate.

Requirements

• At least one-year call center/telephone customer service experience is required
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals
• Able to read, write and speak the English language
• Must be available to work any shift Monday-Friday between 7:45 a.m. and 6:00 p.m.

Nice To Haves

• EHR knowledge preferred but not required
• A second language of Spanish is preferred

Responsibilities

• Answer telephone and assist callers
• Direct calls that need immediate attention to the appropriate department/staff
• Schedule appointment for all departments and locations in accordance with organizational guidelines
• Verify patient information; correct and update patient information in the computer system and obtain preferred usual provider on all patients
• Use the EMR to send clinical messages to the appropriate departments
• Document cancelled appointments in the computer
• Confirm appointments as directed
• Cross train in all functions of the Patient Service Representative and work in the position as directed
• Assure provider schedules are filled and use various reports to complete this task 
• Review reports to add patients appropriately into the recall list

Benefits

• You’ll have options for medical, dental, life, and supplemental insurance.
• We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees