Client Care Technician

Unison Health•Bowling Green, OH

5h•Onsite

About The Position

Unison Health provides a mission-driven work environment focused on staff support, professional growth, and work-life balance, committed to helping employees thrive while making a lasting difference in the lives of children and families. For over 50 years, Unison Health has proudly supported individuals, families, and communities across Ohio, offering behavioral health, substance abuse treatment, and primary healthcare with the mission: Making Lives Better. Unison Health is seeking compassionate and driven individuals to join their team as Client Care Technicians. In this contingent role, the technician will provide both direct and indirect care to clients of all ages, including children, adolescents, adults, and the elderly. This position combines clinical and administrative responsibilities, supporting both client care and office operations. Training will be provided, and prior experience in healthcare or related fields is preferred. The role offers an opportunity to gain experience in a dynamic healthcare environment with clients across the lifespan.

Requirements

Strong interpersonal skills
Ability to handle sensitive information confidentially
Ability to work flexible schedules to meet agency needs

Nice To Haves

Prior experience in healthcare or related fields
Experience as a Patient Care Technician
Experience as a Unit Clerk
Experience as an Emergency Medical Technician
Experience as a Medical Assistant
Experience as a Licensed Practical Nurse
Experience as an Office Manager
Experience as a State Tested Nursing Assistant
Experience as a Nursing Intern/Extern

Responsibilities

Greet clients
Answer phones
Schedule and reschedule appointments
Explain screening processes
Route calls appropriately
Process prior authorizations
Update client records
Maintain cleanliness and order of client waiting areas and lobby
Distribute health information to medical staff
Manage office mail
Administer injections under supervision
Prepare drug samples under supervision
Perform TB screenings under supervision
Take vital signs under supervision
Assist in client referrals to other medical facilities and programs
Document client care activities
Ensure confidentiality
Manage medication samples
Process payments
Coordinate appointments
Collaborate with APRNs and physicians for client care and office support
Maintain schedules
Ensure adequate coverage
Serve as liaison between medical assistants and supervisors
Participate in ongoing training, supervision, and professional development
Maintain certification requirements
Document training completion
Provide hands-on clinical support including vital signs, injections, TB screenings, and assisting with referrals under supervision
Perform administrative duties such as answering phones, scheduling appointments, processing prior authorizations, and maintaining office organization