Client Care Specialist

Animal Outpatient Specialty Network•Boxborough, MA

About The Position

Our state-of-the-art, veterinary dental referral practice committed to excellence in patient care, client service, and professional development. Our facility is equipped with advanced dental and surgical technology, including high-speed dental units, digital dental radiography, cone beam CT, surgical laser, and full anesthetic monitoring capabilities. Our practice culture is built on mutual respect, continuous learning, and a shared commitment to improving the health and quality of life of our patients. We prioritize a positive, team-oriented work environment where everyone’s contribution is valued. We are seeking a Customer Service Representative to be the face of our practice and play an important role in ensuring our days run smoothly. We are looking for someone with the following qualities: Energetic Positive Upbeat personality Takes initiative Commitment to the needs of the clinic Punctual Willingness to teach others and share ideas Openness to diversity Adaptability to change Accountable Able to see big picture Professional and caring when dealing with patients/clients/ and maintain a professional appearance and attitude

Requirements

Excellent client service skills
Excellent phone skills
Computer skill preferred
Excellent communication skills
Ability to work in a team-oriented environment and problem solve
Organized, ability to take direction, ability to handle money accurately and honestly
High level of attention to detail
Possess sound decision making skills and ability to multi-task while working in a stressful environment
High school diploma or equivalent required
Must have experience working in the public (ie: restaurant, retail or service business)
Experience in a veterinary hospital or doctor’s office is required
Dependable attendance is required
Must be able to lift 40 pounds
The ability to walk, bend, squat, stand or reach constantly during a minimum 8-hour day

Responsibilities

Client service
Answer phone calls
Take accurate messages and book appointments
Maintain charts and computer records
Pharmacy and retail sales
Marketing implementation
Maintenance/housekeeping
Financial responsibilities
Process patient photos and dental charts

Benefits

No weekends
Paid vacation (full-time employees only)
Paid holidays (full-time employees only)
Competitive wages
Medical, dental, vision, dependent care FSA, and short-term disability benefit options (full-time employees only)
Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
401K with employer match
CE opportunities
Uniforms
Discounts on services and medications for employee pets