Client Care Specialist

Complete Billing Services • Greenwood, IN

7d • Onsite

About The Position

The Client Care Specialist is responsible for providing exceptional service to clients, addressing inquiries, resolving issues, and ensuring that all clients have a positive experience with the company. The role involves communicating directly with clients through various channels (e.g., phone, email, chat) and acting as the liaison between clients and internal teams to meet clients' needs.

Requirements

• Strong verbal and written communication skills, with the ability to convey information clearly and empathetically.
• A commitment to delivering exceptional customer service and maintaining a positive, client-first approach.
• Ability to think critically, identify issues, and find effective solutions quickly.
• Strong organizational skills, with the ability to prioritize tasks and manage time efficiently.
• Ability to thrive in a fast-paced environment and handle changing client needs and priorities.
• Proficiency in using CRM software, email, chat systems, and other office tools (e.g., Microsoft Office or Google Suite).
• Meticulous in documenting client interactions and ensuring accuracy in all communications.

Nice To Haves

• Previous experience in a customer service or client care role.
• Familiarity with EPIC and other hospital systems
• Knowledge of insurance process’, excel
• Fluency in additional languages is a plus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed