Client Care Fraud Prevention Associate

Visa•Atlanta, GA

3d•Hybrid

About The Position

The Client Care Risk Services Fraud Prevention Associate is an integral part of the Risk Services team, responsible for analyzing online orders for fraud, evaluating current fraud trends and many other tasks associated with merchant and issuer fraud prevention services. The associate is also an important role in working with merchants to ensure they are getting the quality they come to expect from Visa. This role is key to executing the Client Care Risk Services team business strategy in all regions, enhance merchant experience by systematically ensuring merchant processes are followed and helping to cut costs and increase productivity through automation. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Requirements

Minimum of 6 months of work experience or a Bachelor's Degree
Experience and/or Expert in online fraud.
Ability to review and evaluate transactions to identify fraudulent activity.

Nice To Haves

2 or more years of work experience
Experience with and understanding of various merchant environments, including past and current fraud trends.
Understanding of payments process, cybercrime, and fraud techniques
Capacity to adapt quickly to change, demonstrating enthusiasm and resourcefulness when tackling unfamiliar tasks and requests.
Proficiency in rapidly absorbing key information and applying new knowledge efficiently.
Strong understanding of common fraud vulnerabilities and exposures, and their associated exploitation methodologies
An intellectual curiosity and a growth mindset.
Intermediate Microsoft Excel skills (e.g., using pivot tables, VLOOKUP queries, linking Excel to databases).
Organizational and time management skills.
Ability to work autonomously under pressure.
Previous experience in conducting proactive analysis of a merchant's fraud rules or suggestions for rules

Responsibilities

Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action.
Perform analytics of complex data models to evaluate legitimacy of transactional logs.
Detail oriented problem solver - monitor and respond to a wide variety of proprietary Visa solutions used to identify potential fraud and risk-based activity that may impact Visa and our clients.
Collaborate with the Visa teams and clients during fraud events to provide real time status and decision making.
Self-driven individual who can multitask and complete varying risk projects.