Client Care Coordinator - Bilingual

Recovia LLC•Phoenix, AZ

5h•Hybrid

About The Position

The Client Care Coordinator is responsible for managing and coordinating evaluations, referrals, and communications for clients seeking virtual/hybrid behavioral health services. This role ensures efficient and effective scheduling processes to enhance patient access to care, optimize the use of provider time and maintain a high level of customer service.

Responsibilities

Manage and monitor provider caseloads to ensure balanced distribution, timely access to care, and sustained growth in client encounters.
Coordinate and track all incoming client referrals, ensuring clear communication and seamless transitions into care.
Facilitate accurate and complete client onboarding, including collection and verification of demographics and active insurance coverage.
Schedule referred clients promptly, ensuring alignment with clinical needs and provider availability.
Gather and review client clinical background information to support appropriate care placement and continuity.
Verify insurance benefits and secure prior authorizations in compliance with payer requirements.
Maintain thorough, accurate, and timely documentation of all client interactions, referrals, and scheduling updates.
Guide clients through the referral and intake process, setting clear expectations and promoting a positive experience.
Ensure all referrals are addressed within established timelines and follow up proactively to prevent delays in care.
Partner with the Clinical Director to support quality of care initiatives and improve client satisfaction.
Provide administrative support, including medical records coordination, document handling, and general office tasks.
Contribute to team objectives and organizational success through flexibility and completion of additional assigned duties.