Bilingual Care Coordinator

Titanium Healthcare•Indio, CA

2d•Hybrid

About The Position

WE ARE TITANIUM HEALTHCARE Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost. Join us in our mission! SUMMARY The Care Coordinator is responsible for scheduling, organizing, and managing all aspects of member healthcare maintenance and treatment. Help patients complete paperwork, communicate with a healthcare team about patient treatment plan, and educate patients about resources and options for managing health. WHERE YOU’LL WORK This position is hybrid. W ork from home and go into the field (Indio/Low Desert) as needed. Travel is required to conduct in-person member visits within designated areas. You will have full control over your schedule when meeting members. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm. WHAT YOU’LL DO Review and interview potential members to verify eligibility for enrollment Complete referral process when necessary Orient and educate members and their families by meeting with them to explain the role of the Care Coordinator Initiate a care plan and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with healthcare providers Cross-functionally work with healthcare professionals, community and social support services, and other company employees Document evidence of care in member record in a concise and timely manner using the EHR system Routinely check in or schedule appointments with assigned members Maintain documentation of all member encounters to complete established reporting requirements Communicate with providers and care teams regarding member progress and care needs Explain and translate information related to the member’s care to and on behalf of the member, when necessary Identify and follow up on all referrals to assure continuity of care and member/family needs have been met Reassess care plans to ensure effectiveness in achieving desired outcomes for members and their family Address member questions and process member requests in a timely manner Investigate and direct member inquiries or complaints to appropriate staff members, including follow-ups to ensure satisfactory resolution Follow established policies to enroll and disenroll members Maintain knowledge of community services and resources available to members including housing resources, financial/income assistance, transportation assistance, and food assistance Follow established protocol around patients experiencing pain, safety concerns, and/or mental health concerns to create safety plans, if necessary Recognize signs of child and elder abuse and report appropriately to Child/Adult Protective Services Understand and abide by all departmental and companywide policies and procedures Comply with all safety and injury prevention policies and regulations Perform other duties as assigned or required

Requirements

Sensory Requirements
Fluent in English (written and verbal), Bilingual in Spanish
Ability to communicate clearly in-person, by phone, and electronically
Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
Ability to identify problems and use logic and related information to develop and implement solutions
Excellent organizational skills and attention to detail
Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
Physical Activity
Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
Ability to climb stairs or navigate uneven terrain in community and home environments
Ability to bend, reach, and conduct in-person visits in non-traditional environments
Must be able to remain in a stationary position
Must be able to move around the office and/or travel throughout community
Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
Environmental Conditions
Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
Ability to maintain professionalism and safety in diverse environments
Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
Technology Use
Frequent use of computers, keyboard, and handheld/mobile devices
Ability to type for extended periods
Competent with computers, email, virtual platforms, and Microsoft Office based programs
Diploma/GED required, associate degree preferred
Minimum 1+ years of experience in healthcare, social services, or care coordination
Current and valid Driver’s License with a clean driving record
Reliable transportation and proof of auto insurance
Current BLS certification from the American Heart Association upon start date
Distraction-free home workspace with a secure internet connection

Responsibilities

Review and interview potential members to verify eligibility for enrollment
Complete referral process when necessary
Orient and educate members and their families by meeting with them to explain the role of the Care Coordinator
Initiate a care plan and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with healthcare providers
Cross-functionally work with healthcare professionals, community and social support services, and other company employees
Document evidence of care in member record in a concise and timely manner using the EHR system
Routinely check in or schedule appointments with assigned members
Maintain documentation of all member encounters to complete established reporting requirements
Communicate with providers and care teams regarding member progress and care needs
Explain and translate information related to the member’s care to and on behalf of the member, when necessary
Identify and follow up on all referrals to assure continuity of care and member/family needs have been met
Reassess care plans to ensure effectiveness in achieving desired outcomes for members and their family
Address member questions and process member requests in a timely manner
Investigate and direct member inquiries or complaints to appropriate staff members, including follow-ups to ensure satisfactory resolution
Follow established policies to enroll and disenroll members
Maintain knowledge of community services and resources available to members including housing resources, financial/income assistance, transportation assistance, and food assistance
Follow established protocol around patients experiencing pain, safety concerns, and/or mental health concerns to create safety plans, if necessary
Recognize signs of child and elder abuse and report appropriately to Child/Adult Protective Services
Understand and abide by all departmental and companywide policies and procedures
Comply with all safety and injury prevention policies and regulations
Perform other duties as assigned or required

Benefits

Make an impact: an organization who cares about its employees, communities, and the future of healthcare
Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
Growth: opportunities to develop and grow your career with us
Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
Flexible Spending, Health Savings & Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
Supplemental Short-Term Disability
Employee Assistance Programs
Protect your pet(s) with Pet Insurance
401(k) plan