Client Care Coordinator

Comfort Keepers - Lubbock • San Angelo, TX

3d

About The Position

Comfort Keepers is seeking a dedicated, experienced Client Care Coordinator for our San Angelo office. At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their home. The CCC is responsible for providing engaged, extraordinary service to Seniors in the San Angelo area, while achieving consistent growth for the office. As a Client Care Coordinator, you will work with our network of caring professionals to deliver one-on-one care that enhances the quality of life for our clients while delivering on our promise to Elevate the Human Spirit.
The Client Care Coordinator (CCC) is responsible for managing the client experience from referral to continuity of care. The role of the CCC begins in the field, where they assist with developing and maintaining relationships with referral sources such as assisted/independent living facilities, hospice providers, geriatric care managers, medical specialist and other senior-related referral sources. Next, the CCC will interact with prospective clients by taking referral calls, educating prospective clients on our services, and scheduling in-home visits. Once the client has joined Comfort Keepers, the CCC will be responsible for managing the uninterrupted care of the client through the organization of family resources and other methods, such as community providers, insurance companies, case managers and other third-party payors. Finally, the CCC will work directly with the Scheduler to ensure that client shifts and hours are matched with caregiver qualifications to ensure a platinum experience for our clients.

Requirements

• Minimum of high school diploma or GED.
• Minimum of 2 years of related experience.
• Strong computer literacy, including proficiency in Microsoft 365 Word, Excel, and PowerPoint, DocuSign.
• Demonstrated leadership skills and outstanding people management skills.
• Attention to detail
• Strong relationship-building skills with people from diverse and varied backgrounds and education levels.
• Exceptional customer service skills and written / verbal communication.
• A reliable vehicle and valid driver’s license with the ability to pass a background check (including motor vehicle records check).
• Ability to manage personal stress and consistently present a positive, professional image
• Participates in on-call rotation as assigned
• Other duties as assigned

Nice To Haves

• Previous sales experience is a plus.

Responsibilities

• managing the client experience from referral to continuity of care
• assisting with developing and maintaining relationships with referral sources such as assisted/independent living facilities, hospice providers, geriatric care managers, medical specialist and other senior-related referral sources
• interacting with prospective clients by taking referral calls, educating prospective clients on our services, and scheduling in-home visits
• managing the uninterrupted care of the client through the organization of family resources and other methods, such as community providers, insurance companies, case managers and other third-party payors
• working directly with the Scheduler to ensure that client shifts and hours are matched with caregiver qualifications

Benefits

• Medical & Vision benefits
• PTO
• Mileage Reimbursement
• Direct Deposit
• Quarterly Bonuses
• Free employee perks program with free classes and discounted pricing with thousands of merchants

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees