Client Care Coordinator

Hospital for Veterinary Surgery•New York, NY

9h•$21 - $25

About The Position

The Hospital for Veterinary Surgery (HVS), the first surgery-exclusive veterinary hospital in New York City, continues to broaden our reach and grow our cutting-edge clinical team. Practicing modern medicine in a state of the art, clinician designed practice, we offer unparalleled surgical care with a personal touch in the heart of Manhattan. We’re looking for a confident, highly skilled Client Care Coordinator to join our team. The Client Care Coordinator is the first and last point of contact for our clients and is the face of our practice. You will work closely with our dedicated clinical staff and be a capable ambassador for the organization to the public, our clients, and to the professional community.

Requirements

2+ years of experience in a customer service or client facing role (Veterinary Preferred)
Excellent written and verbal communication skills
Comfort working around all types of dogs and cats
Exceptional organizational skills with a keen eye for detail
Adaptability and focus in a busy environment
A passion for animals

Responsibilities

Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner
Communicate and collaborate with colleagues regarding patient care and client questions
Document communications and conversations
Manage the appointment schedule
Receive payments for services rendered and oversee daily financial reconciliation
Perform intake and discharge duties
Perform general administrative duties
Answer multiple phone lines
Maintain common areas