Client Care Coordinator

Soar Therapy and Integrated Wellness•Springfield, VA

2d•$23 - $25•Onsite

About The Position

Soar Therapy & Integrated Wellness is seeking a confident, steady professional who takes initiative naturally and wants to grow within a structured, mission-driven clinical environment. Who We Are Looking For We are seeking a professional who: Confidently communicates and sells the value of our services, both over the phone and in person Brings a warm, engaging presence while maintaining focus and efficiency in completing tasks Takes initiative and does not wait to be told what to do Makes a decision quickly with limited information Anticipates needs and addresses them proactively Able to prioritize and move multiple tasks forward simultaneously with out overthibking Thinks quickly and adapts in real time Views feedback as a tool for growth and performance refinement Demonstrates emotional maturity and professional composure Maintains steady performance even when expectations are high Is coachable, adaptable, and eager to grow Demonstrates urgency and follow-through in completing tasks This is not an entry-level front desk position. We are looking for someone who enjoys administrative and operational work, thrives in organized systems, and is ready to take ownership of client care processes, clinic organization, and light marketing initiatives. The ideal candidate is proactive, emotionally mature, dependable, and able to maintain structure and composure in an active clinical setting. Most importantly, this role requires a reliable and dependable person. We are seeking a professional who takes their responsibilities seriously, shows up consistently, arrives on time, and can be trusted to maintain structure and continuity within the clinic. This Role Is Not a Fit If You: Prefer highly social and unstructured work environments Do not enjoy working independently Struggle with being social or communicating assertively Become easily overwhelmed by multiple responsibilities Require constant supervision Struggle with accountability or work attendance

Requirements

Associate’s or Bachelor’s degree (Business Administration, Healthcare Administration, or related field preferred)
Proven 2 years of experience in administrative or clinic coordination.
Strong attendance history and punctuality
High computer fluency and comfort with CRM systems
Familiarity with Google Workspace and Excel spreadsheets
Experience using Canva
Strong written and verbal communication skills
Ability to prioritize efficiently in a structured, active environment
Comfortable discussing pricing and clinic policies confidently

Nice To Haves

Experience in private practice, boutique healthcare, or wellness settings preferred
Desire for growth and development
Spanish fluency preferred

Responsibilities

Client Care & Scheduling Manage provider schedules accurately and strategically
Drive the intake process from first contact to conversion
Conduct follow-up calls with new clients after their first appointment
Communicate clinic policies clearly and confidently
Maintain professional boundaries at all times
Compliance & Documentation Conduct chart audits to ensure all documentation is present in the client's chart and meets compliance.
Maintain organized systems and structured workflows
Marketing & Outreach Create event flyers, slide decks, and other digital content
Support light social media posting
Assist with workshop promotion and event coordination
Prepare materials for provider outreach
Support community events and special initiatives
Operations & Systems Move efficiently between our EHR, CRM system, and Google Workspace
Identify workflow gaps and propose solutions
Collaborate effectively with billing
Maintain front desk and clinic environment standards
Able to work independently