Client Care Coordinator Urgently Needed

Right at Home•Spokane, WA

3d•$20 - $23

About The Position

Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Are you passionate about person-centered care and committed to creating extraordinary care experiences for clients and families and their caregivers? If so, we have an opportunity for you! The Client Care Coordinator is responsible for creating extraordinary experiences between client, families and care staff and ultimately manages “best in home care” care plans. Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed. That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others. To our care team members, we commit to deliver the following experiences when you partner with Right at Home: We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development. We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients. We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients. We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.

Requirements

High school graduate or equivalent
Prior experience working in the home care industry, medical office or customer service setting.
Current caregivers, NAC/CNA/HCA encourage to apply.
If you’re not certified, must be willing to complete your HCA training within 120 days of hire. We will pay for your training.
Able to work independently, demonstrating sound judgment.
Be available as required for on-call duty outside of normal office hours.
Have a valid driver’s license, current automobile insurance and willing to drive within Spokane County.

Responsibilities

Client Care Coordinators develop and maintain the client care plan, creating extraordinary client & caregiver experiences and communicating with clients, families, care staff and referral sources.
Serves as a mentor to caregivers and supports their care delivery.
Maintains a calm, positive demeanor always and is able to effectively multitask in a high functioning office environment.
Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match.
Ensures that all referrals are received in an accurate, detailed manner and are properly handled.
Answers the phone with the express intent of improving the quality of life for the caller.
Relies on empathy to learn and understand a family’s care needs.
Shares helpful community resources.
Schedule in-home consultations and care delivery start dates.
Has a successful sales track record in converting customers over the phone and has prior experience working in the home care or healthcare industries.
Complete supervisory visits of clients and care staff when needed.
Always maintains professionalism and proper business etiquette with interaction between clients, families, care staff, referral sources and office staff.
Occasional work on evenings and weekends may be required.
Work will generally be performed in an office setting, but occasional visits to client homes or partner facilities may be required.
Assist with sales, recruiting, hiring, onboarding, training, and personnel management.
Provide on-call services after hours and weekends as needed or directed by the Administrator.