Client Care Coordinator 7a -4p

Iowa Home Care LLC•West Des Moines, IA

About The Position

Join Iowa Home Care as a Scheduler, where you’ll play a vital role in ensuring that our clients receive the care they need, and our staff are supported with accurate and efficient scheduling. As a Scheduler, you’ll work closely with our field staff, clients, and physicians to maintain seamless care delivery and uphold the high standards Iowa Home Care is known for. Why Choose Iowa Home Care? Professional – At Iowa Home Care, professionalism is paramount. We take pride in delivering exceptional care and support to our clients, and our Schedulers are no exception. You’ll be part of a team that values precision, integrity, and collaboration to make a meaningful difference every day. A-Player – We thrive on the contributions of A-Players—individuals who are proactive, dependable, and passionate about what they do. As a Scheduler, your role will be critical in the success of our mission, helping to coordinate and deliver outstanding care. Bring your dedication, and we’ll provide the resources for you to succeed. Dedicated – Dedication is at the heart of Iowa Home Care. We’re committed to going above and beyond to support our clients and staff. As a Scheduler, your commitment to accuracy and efficiency will help ensure a positive experience for all. Loving – Compassion drives everything we do. At Iowa Home Care, we value kindness and understanding in every interaction, and our Schedulers are no exception. You’ll be part of a team that truly cares about creating meaningful connections.

Requirements

High School Diploma or GED required.
Strong knowledge of scheduling principles, organizational methods, and office procedures.
Proficient with computers, phones, and other office equipment.
Effective communication skills and the ability to maintain confidentiality.
Valid driver’s license and proper auto insurance.

Nice To Haves

3-5 years of scheduling experience preferred.
1-2 years of home care experience preferred.

Responsibilities

Coordinate scheduling by communicating consistently with field staff, clients, and caregivers to ensure accurate and timely visit assignments.
Build and maintain strong working relationships with clinicians and clients to support smooth day-to-day operations and continuity of care.
Ensure all physician-ordered visits (including recertifications, skilled nursing visits, therapy visits, and other required services) are scheduled, staffed, and completed within required timeframes.
Maintain and update employee and client calendars daily within the agency’s electronic database to ensure all shifts and visits are properly assigned and documented.
Respond professionally and promptly to scheduling inquiries from staff, clients, physicians’ offices, and external partners.
Run and review daily scheduling and compliance reports, following up with field staff to address missed visits, pending orders, or staffing gaps.
Support coordination of care by proactively identifying scheduling conflicts and assisting with solutions to ensure uninterrupted service delivery.