CLIENT CARE COORDINATOR

Infinite Recovery LLC•Buda, TX

About The Position

The Client Care Coordinator plays a vital role in ensuring smooth transitions and continuity of care for clients.. This position is responsible for supporting clients in overcoming barriers to completing their treatment plans, including financial, logistical, and clinical challenges. The ideal candidate is highly organized, compassionate, and a strong communicator, committed to guiding clients through their recovery journey.

Requirements

Ability to respond to common inquiries or complaints from customers.
Ability to communicate effectively through email.
Ability to effectively present information to management.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of Microsoft Office (Word, Excel and Outlook) as well as web-based email and EMR system.

Responsibilities

Ensure smooth transitions between levels of care by working closely with clinical, admissions, and care coordination teams while maintaining communication with referral sources to support seamless client continuity.
Identify and resolve complex issues that may prevent clients from continuing treatment.
Act as a liaison between clients, families, and internal departments to support care coordination.
Conduct one-on-one meetings with clients regularly to build rapport, with the goal of setting up the client with the best individualized treatment plan focused on extending to the full continuum of care.
Provide clients, families, ROI contacts, and referral sources with information about Infinite Recovery's continuum of care within 24 hours of admission.
Coordinate with clients, families, and referral sources to resolve stressors that may prevent a client from completing their treatment plan.
Complete all referral source requests in a timely and efficient manner.
Assist in identifying and addressing financial barriers to treatment by collaborating with revenue cycle and admissions teams.
Collaborate with Revenue Cycle to navigate coverage issues and maximize client benefits.
Verify, and complete finances, ensuring accuracy against VOBs before step-downs. Confirm financial agreements are signed and payments are collected.
Coordinate each client’s step-down, transfer, or discharge, including transportation, pickup arrangements, and communication with the referral source, family, and Infinite staff.
Utilize Salesforce, Sunwave, Slack, and email while adhering to all Infinite Recovery processes, focusing on complete and accurate data input to ensure compliance, organization, and continuity of care.