Client Care Coordinator

Community Bridges, INC•Phoenix, AZ

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. Client Care Coordinator Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models. Job Summary The Community Bridges, Inc. (CBI) Client Care Coordinator is a shelter or temporary lodging site-based position with a primary role of managing a housing caseload responsible for coordinating care for individuals and families who are experiencing homelessness. The position will provide coordination of care and support services to assist the individual or family with ending their current episode of homelessness. These individuals(s) may present with complex substance use, mental health, housing, medical care needs and this position will ensure coordination of care with existing PCMH, PCP or ensuring connection to new PCMH, PCP services occurs. The Client Care Coordinator serves as the bridge for the individual(s) who are residing in shelter or temporary lodging by coordinating and monitoring RBHA and Non-RBHA community based services and facilitates delivery of these services. The Client Care Coordinator works with individuals and families with the highest acuities and greatest vulnerabilities. The Client Care Coordinator will coordinate care through the CBI Continuum of Care (or other community agency as identified by client choice) on identified social determinants of health that can be addressed through housing and community integration programs. These programs may include crisis, urgent care, residential treatment, medical care, medication assisted treatment, or outpatient behavioral health services. Once an individual(s) is matched to housing, the Client Care Coordinator utilizes the housing search software systems to help individuals identify units. The CBI Client Care Coordinator is responsible for completing data entry into established data system which assists with program outputs and outcomes. This position requires Client Care Coordinators to assist higher level personnel and leadership with ongoing reports. The CBI Client Care Coordinator will also be responsible for an end of shift report documenting the coordination of care they’ve completed for each individual. The Client Care Coordinator works as part of a multi-disciplinary team including specialty positions through the CBI continuum of care, such as, Patient Care Techs, Registered Nurses, Counselors and Clinical Leads. The Client Care Coordinator serves as a nexus, coordinating care with community providers and stakeholders. The Client Care Coordinator will document and track required interactions according to the Arizona Administrative Code (AAC), Arizona Department of Health Services/Department of Behavioral Health Services (ADHS/DBHS) Provider Manual. Commission on Accreditation of Rehabilitation Facilities (CARF), Community Bridges Policies and Procedures, and specific for the program as specified by the program contract.

Requirements

Highschool diploma or GED is required. Associate degree (or higher) in a field related to Behavioral Health is preferred.
Minimum of one (1) year of recovery from substance use and/or mental health disorders required.
Minimum of six (6) months of paid related work experience where his or her prior experience would provide adequate exposure to both behavioral and medical crisis situations is required.
1-3 years of full-time Health Care related work experience where his or her prior experience would provide adequate exposure to both behavioral and medical crisis situations is preferred.
Valid identification required.
Will complete CBI Peer Certification within 90 days of being hired.
Arizona Fingerprint Clearance card (program specific).

Nice To Haves

Associate degree (or higher) in a field related to Behavioral Health is preferred.
1-3 years of full-time Health Care related work experience where his or her prior experience would provide adequate exposure to both behavioral and medical crisis situations is preferred.

Responsibilities

managing a housing caseload responsible for coordinating care for individuals and families who are experiencing homelessness
provide coordination of care and support services to assist the individual or family with ending their current episode of homelessness
ensure coordination of care with existing PCMH, PCP or ensuring connection to new PCMH, PCP services occurs
coordinating and monitoring RBHA and Non-RBHA community based services and facilitates delivery of these services
coordinate care through the CBI Continuum of Care (or other community agency as identified by client choice) on identified social determinants of health that can be addressed through housing and community integration programs
utilizes the housing search software systems to help individuals identify units
completing data entry into established data system which assists with program outputs and outcomes
assist higher level personnel and leadership with ongoing reports
responsible for an end of shift report documenting the coordination of care they’ve completed for each individual
coordinating care with community providers and stakeholders
document and track required interactions according to the Arizona Administrative Code (AAC), Arizona Department of Health Services/Department of Behavioral Health Services (ADHS/DBHS) Provider Manual. Commission on Accreditation of Rehabilitation Facilities (CARF), Community Bridges Policies and Procedures, and specific for the program as specified by the program contract.