Client Care Coordinator

Wheeler•New Britain, CT

13d•$20

About The Position

The Client Care Coordinator supports client engagement for women in recovery support programs and serves as a liaison between the agency and the Department of Mental Health and Addiction Services referral source ensuring accurate and timely communication. This position provides timely and accurate completion of all DMHAS correspondence, reporting and data entry as required by program. The Client Care Coordinator also assists clients in basic needs and case management needs. The Client Care coordinator identifies individuals in the community who would benefit from recovery support services and fosters strong connections throughout the community with emergency departments and psychiatric units to engage individuals in medical care and behavioral health care services. The goal is to connect individuals who are pregnant, thinking about becoming pregnant or 1-2 years post-partum with a substance use disorder to the recovery supports that will help them be successful and thrive.

Requirements

High School diploma/GED and a minimum of two years of experience working with health care systems and/or the homeless population.
Must have a valid driver’s license.
Must have held driver’s license for a minimum of one year.

Nice To Haves

Bachelor’s degree and some experience preferred.
Bi-lingual in Spanish is preferred.

Responsibilities

Provides outreach to traditional and non-traditional settings in the cities and towns in central CT.
Makes contact with individuals who meet criteria for the program to assist them in connecting to the recovery support program.
Makes formal treatment referrals for and helps to engage adults in treatment services and recovery supports.
Collaborates with other providers within the region and develops linkages with organizations that provide services to women and families
Maintains records of program activities for reporting and tracking purposes.
Attends program staff meetings and assigned community meetings.
Provides timely and accurate reporting and ensures all written correspondence with DMHAS meet timeliness standards, contain accurate information and meet other contract requirements.
Obtains and verifies releases to maintain timely communication with referral sources.
Attends team meetings and participates in client centered, strengths-based presentations/discussions.
Coordinates with supervisor in facilitating all state and funder requirements.
Fosters positive, professional relationships with referral sources. Attends meetings with referral sources as requested.
Coordinates with clinical/program staff, referral sources and clients to support enhanced engagement and retention of clients.
Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Benefits

Comprehensive medical and prescription insurance through Centivo
Comprehensive dental and vision insurance through Cigna
Access to wellness programs to support your physical and mental health
Enjoy peace of mind with company-paid life and AD&D insurance
403(b) Plan, with contributions from the company
Pursue your educational goals with our Education Reimbursement Program
Access training and development opportunities
Recharge with generous paid time off, including:
15 vacation days per year to explore and recharge
8 sick days per year for your well-being
2 personal days per year for your personal needs
2 floating holidays per year to celebrate what matters to you
9 paid company holidays to spend with loved ones
Access free and confidential counseling through our Employee Assistance Program (EAP)