Client Care Coordinator

Elara Caring

16h

About The Position

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: Client Care Coordinator At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Client Care Coordinator. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers. To continue to be an industry pioneer in delivering unparalleled care, we need a Client Care Coordinator with commitment and compassion. Are you one of them? If so, apply today!

Requirements

• High School Diploma or GED required
• Two (2) years of experience in a fast-paced office or care coordination environment preferred
• Experience working with elderly or disabled populations preferred
• Working knowledge of Medicare/Medicaid and home care benefits preferred
• Strong computer proficiency and documentation skills
• Excellent organizational and multitasking abilities
• Professional verbal and written communication skills
• Team-oriented with leadership and motivational abilities
• Ability to work effectively in a fast-paced environment
• Knowledge of the healthcare industry preferred

Nice To Haves

• Associate’s or Bachelor’s degree preferred

Responsibilities

• Coordinate and oversee the delivery of personal care services in alignment with client plans of care
• Maintain accurate and up-to-date records for client services, tasks, schedules, and caregiver assignments
• Build, maintain, and update caregiver schedules to ensure appropriate coverage and continuity of care
• Review and maintain contract-specific documentation and ensure authorizations align with scheduled services
• Educate clients on Elara Caring policies and applicable state and federal regulations
• Monitor daily service delivery to ensure adequate caregiver availability and timely staffing of open shifts
• Provide guidance, support, coaching, and direction to caregivers to promote quality care and performance improvement
• Ensure caregiver compliance with training, certifications, in-services, health requirements, and regulatory standards
• Conduct caregiver orientations as required and partner with Human Resources on disciplinary actions when necessary
• Review reports to ensure accuracy in billing, payroll, utilization, and service delivery
• Collaborate with payroll and timekeeping teams to resolve timesheet discrepancies
• Review utilization reports, identify trends, and address inconsistencies on a daily basis
• Review and submit incident reports and workers’ compensation documentation as required
• Communicate professionally and effectively with caregivers, clients, case managers, and internal leadership
• Consult with leadership regarding employee performance concerns, client issues, or operational risks
• Maintain confidentiality and compliance with HIPAA and all regulatory, licensure, and contract requirements
• Participate in branch growth initiatives, operational planning, and professional or community engagement activities
• Represent Elara Caring in a positive, professional manner at all times
• Perform additional duties and special projects as assigned

Benefits

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference.
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees