Client Care Coordinator

Serotonin Centers•Lake Nona, FL

About The Position

Aptly named for the hormone that works to stabilize our overall feelings of well-being and happiness, Serotonin — your Wellness and Anti-Aging Center — gives its clients a road map for their lifelong wellness journeys, no matter where they may sit on the continuum. By adhering to these expectations, all team members at Serotonin Centers can contribute to creating a positive, empowering, and supportive environment for clients and colleagues alike.

Requirements

Strong communication and interpersonal skills.
Experience in a consultative sales environment.
Proficiency in business software platforms (Zenoti).
Excellent multitasking and organizational skills.

Responsibilities

Provide guidance to clients on services offered.
Support the Manager in optimal Center operation.
Perform multiple tasks, including answering phones, scheduling, checking clients in, tracking Center engagement, and maintaining client records.
Hold clients accountable to their agreed-upon services and memberships.
Introduce, promote, and sell retail products to clients.
Greet clients warmly and provide information on services and products.
Perform multiple tasks, including answering phones, scheduling, checking clients in/out, and maintaining client records.
Introduce, promote, and sell retail products to clients.
Process payments and manage client feedback.
Participate in daily huddles and keep the tracker up to date.
Be knowledgeable about all products and services offered.
Focus on asking more questions than talking to understand client needs better.
Treat every client with respect and empathy.
Empower clients by providing them with knowledge and tools to make informed decisions about their health and wellness
Ensure compliance with HIPAA regulations and biohazard standards.
Follow rigorous protocols to ensure a safe and comfortable environment for clients.
Work collaboratively with other team members to achieve common goals.
Foster a supportive community within the center.
Be friendly, welcoming, and accommodating to all clients.
Provide personalized care tailored to each client's specific needs and goals.
Regularly participate in knowledge checks to stay up to date with the latest information and best practices.
Actively seek and incorporate feedback from clients to continuously improve services.
Follow the InCenter marketing plan and participate in local marketing activities.
Engage with the local community through area marketing grassroots actions and other community outreach activities.