Client Care Coordinator/Advocate

RELIVE Health Vero Beach•Vero Beach, FL

10d

About The Position

The Client Care Coordinator, known in the Relive organization as a Client Advocate, is responsible for educating and producing the sale of wellness, regenerative services, and treatment plans to clients. They must possess complete knowledge of all products and services exclusive to Relive health including hormone therapy, regenerative medicine, IV therapy. The Client Advocate is responsible for client relationship management, servicing clients through follow-up practices and identifying opportunities for upselling or cross-selling additional services or treatments, while offering personalized solutions tailored to each client’s needs. This individual is the direct point of contact with clients and ensures that their needs and expectations are fully met, and they are completely satisfied throughout their relationship with Relive.

Requirements

High school diploma.
1 year of general sales experience.
Persuasion, negotiation, and closing skills.
Ability to meet deadlines, multi task, achieve company set objectives
Maintain patience and composure managing client care
Ability to work productively and effectively in an unsupervised environment
Possesses strong interpersonal and communications skills

Nice To Haves

Bachelor’s degree (preferred but not required)
Sales experience in the medical field specifically in Hormone Replacement Therapy is ideal.

Responsibilities

Providing an Exceptional Client Experience: Tailor personalized wellness solutions with astute discretion and expertise, fostering enduring client relationships.
Conduct thorough consultations with empathy and adherence to HIPAA guidelines, ensuring trust and rapport
Collaborate with prescribing physicians to strategize and implement personalized care plans prioritizing client well-being.
Brand Engagement and Marketing: Showcase the Relive Health brand at community events, driving revenue and client engagement through upselling opportunities.
Demonstrate mastery of product and service knowledge, articulating their value proposition persuasively to clients.
Administrative Oversight: Exercise discretion in scheduling and resource allocation to optimize revenue and client satisfaction.
Navigate software and systems effectively, maintaining meticulous documentation and facilitating seamless client interactions.
Provide strategic feedback to drive continuous improvement initiatives within the health center.
Client Satisfaction and Feedback: Proactively address concerns and challenges to ensure each client’s journey with Relive Health is characterized by satisfaction and excellence.
Collaborate with the team to implement solutions for enhancing client experiences and outcomes.
Executive Oversight and Leadership: Direct the work of others, monitor compliance measures, and control the flow of supplies and medications.
Maintain production and sales records accurately and facilitate team member training and development.