Client Care Coordinator/Advocate

RELIVE Health Old Town Dallas•Dallas, TX

About The Position

The Client Advocate at Relive Health is responsible for educating, marketing, and selling wellness, regenerative services, and treatment plans to clients. They must possess complete knowledge of all products and services exclusive to Relive Health, including hormone therapy, regenerative medicine, and IV therapy. The Client Advocate is responsible for relationship management. This individual is the direct point of contact with clients and ensures that their needs and expectations are fully met throughout their relationship with Relive.

Requirements

High school diploma.
3 years of general sales experience.
Persuasion, negotiation, and closing skills.
Ability to meet deadlines, multitask, and achieve company-set objectives
Maintain patience and composure while managing client care
Ability to work productively and effectively in an unsupervised environment
Possesses strong interpersonal and communication skills

Nice To Haves

Bachelor’s degree (preferred but not required)
Sales experience in the medical field, specifically in Hormone Replacement Therapy, is ideal.

Responsibilities

Providing an Exceptional Client Experience: Tailor personalized wellness solutions with astute discretion and expertise, fostering enduring client relationships.
Conduct thorough consultations with empathy and in accordance with HIPAA guidelines, establishing trust and rapport.
Collaborate with prescribing physicians to strategize and implement personalized care plans, prioritizing client well-being.
Brand Engagement and Marketing: Showcase the Relive Health brand to other businesses and also through community events.
Demonstrate mastery of product and service knowledge, articulating their value proposition to clients.
Administrative Oversight: Exercise discretion in scheduling and resource allocation to optimize revenue and client satisfaction.
Navigate software and systems effectively, maintain meticulous documentation, and facilitate seamless client interactions.
Provide strategic feedback to drive continuous improvement initiatives within the health center.
Client Satisfaction and Feedback: Proactively address concerns and challenges to ensure each client’s journey with Relive Health is characterized by satisfaction and excellence.
Collaborate with the team to implement solutions for enhancing client experiences and outcomes.
Executive Oversight and Leadership: Direct the work of others, monitor compliance measures
Maintain production and sales records accurately and facilitate team member training and development.