Client Care Clinician - Remote

R3 CONTINUUM LLC

12h•$27 - $30•Remote

About The Position

The Remote Client Care Clinician adheres to departmental goals, objectives, standards of performance, and policies and procedures, ensuring compliance with quality care. Clinicians engage with individuals who have been impacted by a crisis and offer immediate behavioral health support and coaching.

Requirements

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of laws, legal codes, court procedures, precedents, and government regulations
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Ability to accept constructive criticism and deal calmly and effectively with high stress situations
Maintain composure and avoid rigid behavior, even in very difficult situations
Proficient persuasion and negotiation skills
Ability to develop one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done
Flexibility and adaptability in high-pressure situations, including in response to organizational changes and needs
Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action
Initiative to seek ongoing learning and professional development
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
Be reliable, responsible, dependable, and fulfill obligations
Excellent verbal and written expression and comprehension skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Excellent active listening skills and social perceptiveness
Excellent complex problem-solving and critical thinking skills
Excellent judgment and decision-making
Proficient with Microsoft Office Suite or related software.
Master’s degree in mental health or related field required
Professional licensure required (LMSW, LCSW, LLMSW, LMFT, FMT, LP or LPC)
Clinical licensure required
2 years of clinical experience required; 3+ years preferred

Nice To Haves

History of work involving behavioral health strongly preferred

Responsibilities

Conduct clinical intakes via telephone to assess behavioral health needs and determine appropriate level of care
Assist with care triaging and provider matching
Provide direct behavioral health support via telephone to individuals who are requesting clinical services
Manage emergent clinical situations as needed, including safety planning and/or crisis intervention support via telephone to individuals
Interact with individuals to assist them in gaining insight, defining goals, and planning action to achieve effective personal or vocational development and adjustment
Providing advice on best practices and implementation for individual behavioral health, and workplace resilience and wellbeing
Consult with or provide consultation to other doctors, therapists, or clinicians regarding care
Consult with or provide consultation to internal and external management teams
Communicate with people outside the organization, representing the organization to customers and other external sources
Maintain collaborative relationships with coworkers, customers, and clients
Interpret the meaning of clinical information for non-clinicians
Consistently meet department clinical billable standards for clinical intake/consultation work
Provide direct behavioral health support to individuals, groups and organizations who have experienced a disruptive event
Meet department standards related to crisis response volumes, realizing the unpredictable nature of these types of requests
Provide guidance and expert advice to management or other groups on technical, systems-, or process-related topics
Utilize various methods of behavioral health service delivery including telephone, video, and on-site
Provide consultation to individuals and groups regarding problems, such as stress and trauma, to modify behavior or to improve personal, social, or vocational adjustment.
Provide advice on best practices and implementation for individual behavioral health, and workplace resilience and wellbeing
Provide consultation to other clinicians regarding best practices in psychological first aid and disruptive event management
Complete reports within designated time frames
Develop specific goals and plans to prioritize, organize, and accomplish your work
Develop, design, or create new applications, ideas, relationships, systems, or products
Encourage and build mutual trust, respect, and cooperation among team members
Consult reference material, such as textbooks, manuals, or journals to enhance learning
Conduct presentations and trainings for customers and clients on behavioral health topics and services
Participate in department and company meetings, as requested
Other duties as assigned