Client Care and Billing Specialist

Ellie Mental Health•Warrington, PA

18d•$20•Hybrid

About The Position

At Ellie Mental Health Warrington, we’re redefining mental health care by combining clinical excellence with compassionate service. We support individuals across Pennsylvania through a growing team of therapists—and we rely on skilled billing professionals to keep our operations running smoothly. We are seeking an experienced Mental Health Client Care and Billing Specialist to join our revenue cycle team. The ideal candidate will have a strong background in Behavioral Health Communication Billing, familiarity with commercial payers, and a commitment to accuracy, efficiency, and follow-through. This awesome team member is reliable, detail-oriented, and committed to creating a welcoming and efficient environment for our clients and team.

Requirements

Bachelor’s degree required (Healthcare Administration, Business, or related field preferred).
2+ years of medical billing experience, preferably in mental or behavioral health with Strong knowledge of CPT, ICD-10, and EHR/PM systems (Valant preferably)
Proven proficiency with both private insurance and Medicare billing, including eligibility verification, authorizations, claims submission, and appeals. Familiarity with BCBS, IBX, Aetna, United, Cigna, Optum, Medicare and other major Pennsylvania payers
Hands-on experience contributing to the full revenue cycle — from patient intake and coding through payment posting, denial management, and reporting.
Comfortable working with billing software, clearinghouses, and electronic health record (EHR) systems; ability to adapt to new technologies and AI-driven solutions.
Strong communication skills—able to work independently and as part of a team
Ability to manage multiple tasks in a fast-paced healthcare environment
Mental/Behavioral Health Billing: 2 years (Required)

Nice To Haves

Experience with multi-location practices or credentialing support
Valant EHR: 1 year (Preferred)

Responsibilities

Be the first point of contact—answer calls, manage emails, and greet clients with warmth and professionalism.
Schedule client appointments and coordinate care to ensure seamless support.
Maintain compliance with charts, insurance billing, and office documentation.
Work collaboratively with our team.
Submit insurance claims (primary and secondary) accurately and in a timely manner
Review and resolve rejected/denied claims
Manage aging reports and follow up on unpaid claims or denied claims and work with insurance companies to resolve discrepancies.
Monitor claim status and ensure timely reimbursement in accordance with payer timelines.
Handle patient billing inquiries and provide clear and compassionate explanations regarding account balances.
Assist with audits, reporting, and month-end reconciliation as needed.
Make calls to collect patient co-pays/co-insurance
Verify patient insurance information and eligibility.
Post insurance and patient payments
Send patient statements and respond to billing inquiries
Maintain HIPAA compliance and confidentiality
Collaborate with clinical and admin teams on documentation and coding best practices
Perform other duties as assigned by Clinic Director.