Client Benefit Coordinator

CTF Illinois•Charleston, IL

4d•$20 - $22•Onsite

About The Position

The Client Benefit Coordinator is responsible for managing and supporting client public benefits, billing coordination, and financial documentation. This position requires strong attention to detail, confidentiality, and collaboration with internal teams and external agencies to ensure accurate benefit management and regulatory compliance.

Requirements

High school diploma or equivalent.
Minimum of three (3) years of related work experience.
Strong ability to prioritize tasks and meet deadlines.
Excellent analytical and problem-solving skills.
Ability to collaborate effectively across departments.
Proficiency in Microsoft Office, particularly Excel, and general ledger software.

Nice To Haves

Excellent written and verbal communication skills.
Strong organizational and time-management abilities.
Self-motivated, proactive, and team-oriented.
High attention to detail and ability to work efficiently under time pressure.
Ability to manage frequent interruptions, strict deadlines, and minimal supervision

Responsibilities

Maintain strict confidentiality of all client and family information and act as a professional representative of the agency.
Review rate sheets for available services and work with state agencies to resolve billing issues.
Process SNAP benefit updates and assist in resolving benefit-related concerns.
Maintain Social Security Payee documentation, including collecting, recording, and submitting client pay data.
Assist with Social Security phone interviews as needed.
Set up and close representative payee bank accounts for clients.
Establish and manage ABLE accounts.
Process turnaround forms for rate changes and manage ICAP scores.
Request, receive, and track Medicare and Medicaid cards.
Audit and maintain records in HSMS and DocuWare systems.
Review and reconcile medical billing and follow up on insurance denials or rejections.
Ensure timely collection of outstanding accounts receivable (A/R).
Participate in DDD-related committees and complete required government reporting.
Perform additional duties as assigned by the CFO and Business Office Manager.