Benefit Coordinator

NFP•New Orleans, LA

4d•$41,000 - $50,000

About The Position

This is a support role, assisting the account teams with basic administrative and other support functions in the team's day-to-day servicing of clients. The coordinator will gather and input data into spreadsheets and client presentations, take notes at client meeting and on calls and participate in special projects and trainings with the team that will assist in their learning and development.

Requirements

Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and services
Ability to work independently and anticipate client and team needs
Effective time management and decision making skills
Diligent follow up skills
Ability to express ideas clearly in both written and oral communications
Strong Microsoft Excel and PowerPoint skills
Commanding presentation and public speaking abilities
High School graduate or equivalent
0-2 years related experience and/or training; or equivalent combination of education and experience.
Able to obtain the L&H License within 6mo of hire

Responsibilities

May have direct contact with vendors for simple questions or requests
Learns to compile data for the Account Manager to use in proposals and insurance plan analyses, may assist in preparing proposals and spreadsheeting results
Assists team in answering administrative questions from clients (ie: ID cards, claim processing)
Creates and maintain client files in accordance with office procedures.
Learns to do basic policy review; will gain understanding of basic industry concepts, and carrier products and services
May assist team in scheduling meetings as their first client interaction
Learns to prepare insurance company proposal requests and spreadsheeting results including benefits and rates
Assists Account Teams in their preparation for client meetings. Will print and bind presentations prior to meetings and assist in meeting agenda preparation. May assist in reviewing presentations for grammar, formatting and verification of rates/benefits.
Assist in coordinating client mailings, communications or packets related to Open Enrollment, as directed by the Account Manager.
Assists Account Managers with implementation of new business, and group application completion and processing as directed by the Account Manager
Create and maintain client calendar, to ensure completion of pending items and future deliverables.
Assists in research of questions regarding benefits and vendor/carrier products and services.
Assists with problem resolution on claims, billing and eligibility issues with carriers
Assist Account Managers in the gathering of form 5500 information
Create and maintain files and client data; maintain client data Salesforce, as directed by Account Manager; assemble enrollment materials for clients.
Assist Account Managers, Specialists, and others in the office with administrative duties.
Maintain library of life and benefits magazine publications, insurance company newsletters, legislative updates, and reference materials.
Attend seminars and classes related to the department and to prepare for L&H License.
Participate in training regarding carrier products and systems