Client Advocacy & Community Lead

Sportradar•New York, NY

2d•$85,000 - $115,000•Hybrid

About The Position

We are seeking a strategic and client-focused Client Advocacy & Community Lead to drive our global efforts in consolidating and amplifying client feedback across all touchpoints. This role will be instrumental in shaping how we listen to, learn from, and act on client insights to drive continuous improvement across the organization. Sitting within the Global Sales Enablement team, the Lead will partner cross-functionally to ensure client voices are heard, understood, and embedded into our business decisions. A key aspect of this role includes managing the Client User Group - designing charters, membership tiers, and governance models - to create structured forums that foster engagement and actionable dialogue. Previous experience with Client User Group or Client Advisory Board design is a pre-requisite to applying for this role.

Requirements

8+ years of experience in commercial related role, preferably in a global B2B environment.
Must have previous experience building & scaling a user community or association, implementing membership models (dues, tiers, renewals) and governance (board formation, bylaws, committees).
Ability to effectively communicate and interact with C-suite level clients
Proven track record of managing client feedback programs and driving cross-functional change.
Strong analytical skills with the ability to translate data into compelling narratives.
Excellent communication and stakeholder management skills.
Experience with CRM systems and feedback analytics tools.
Strategic thinker with a bias for action and a passion for client advocacy.

Nice To Haves

Experience working in a matrixed, global organization.
Familiarity with voice-of-customer (VoC) platforms and methodologies.
Ability to influence and drive alignment across diverse teams.

Responsibilities

Client User Group management: Launch and scale a sustainable, member-driven user group: drive membership, governance, programming (calls, webinars, conference), advocacy, and measurable value for Sportradar clients
Client survey oversight
Client feedback consolidation strategy
Insight sharing & stakeholder engagement
Continuous improvement & innovation

Benefits

A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding.
Flexibility to manage your workday and tasks with autonomy.
A balance of structure and autonomy to tackle your daily tasks.
Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
Global Employee Assistance Programme.
Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
Online training videos.
Flexible working hours.

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