Client Accounts, Collections Representative - Medical

Doctor's Data Inc•St. Charles, IL

1d•Onsite

About The Position

In this role you will be responsible for monitoring and contacting clients with overdue balances to obtain payment. Must stay in compliance with collection laws and HIPAA at all times. The candidate should possess the following skills; attention to detail, thoroughness, well organized, proficient at analyzing information, and have familiarity with laboratory billing.

Requirements

Excellent communication skills, both verbal and written; be detail oriented, well organized, adaptive, analytical, professional, and reliable; and be able to work independently and with a team in a fast-paced environment with emphasis on accuracy, customer service, thoroughness and timeliness.
High school diploma or general education degree (GED).
Knowledge and understanding of Credit and Collections Laws required.

Nice To Haves

Minimum three years of medical collection experience preferred
Previous accounts payable experience preferred
Proficient in Microsoft Office including Outlook, Excel and Word
Previous experience with Sage 50 (Peachtree) highly preferred
Previous experience with Laboratory Information Management Systems (LIMS) highly preferred
Successful track record of managing and handling challenging situations
Excellent interpersonal skills
Strong multitasking ability, with strong data entry skills
Excellent problem solving skills
Strong math skills required

Responsibilities

Pursue collection of overdue balances of client accounts by phone and form letters
Send form letters to accounts based on the collection cycle as outlined in the procedures
Make appropriate phone calls according to established procedures
Contact doctor’s office for required information as needed
Contact practitioner’s office regarding declined credit cards
Answer incoming calls from client accounts
Investigate any billing discrepancies
Monitor clients on credit hold
Resolve client issues in a professional manner
Establish reasonable payment plans when necessary
Ensure assigned turnaround time is met for all accounts
Receivables- as noted in performance standards
Strict adherence with HIPAA
Call volume- approximately 10+ calls per hour without interruption
Investigate validity of refunds
Other duties as assigned