Client Account Specialist

Fully Promoted Gahanna, OH•Columbus, OH

1d•Onsite

About The Position

Fully Promoted is seeking a Client Account Specialist to drive sales and manage customer relationships for their branded apparel and promotional products business. This role is sales-forward, blending inside sales, prospecting, and account management, serving as a primary point of contact for clients. The ideal candidate will be comfortable making outbound calls, enjoy building relationships, and helping businesses find promotional solutions. The company offers a collaborative, sales-driven environment with training, support, and opportunities for growth, where effort directly drives success.

Requirements

Previous experience in inside sales, customer service, or account management
Comfort with outbound calling, prospecting, and follow-up
Strong communication, organization, and time-management skills
Basic computer skills, including Windows and Microsoft Office

Nice To Haves

Experience with POS, accounting, or CRM systems is a plus
Promotional products, embroidery, or graphics industry experience is helpful but not required

Responsibilities

Serve as the first point of contact for clients in person, by phone, and via email
Respond to inbound inquiries with product recommendations, pricing, and quotes
Conduct outbound sales calls and telemarketing to existing clients, inactive accounts, and new prospects
Follow up with top clients and manage ongoing account relationships
Prospect new business using lead lists, directories, and local business resources
Support and execute in-house marketing efforts, including direct mail campaigns
Guide clients through the full order lifecycle, from quote to completion
Accurately complete work orders, invoices, and customer records
Maintain and update the customer database/CRM for effective follow-ups
Build strong relationships with vendors to support pricing and order accuracy
Cross-train in other areas of the store and assist ownership with reporting and administrative tasks