Client Account Specialist - Baltimore,

Baker Donelson•Baltimore, MD

1d•$60,000 - $75,000•Hybrid

About The Position

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC has an immediate opening for a Client Account Specialist. Candidate may reside in Baltimore, Baton Rouge, Birmingham, Chattanooga, Houston, Jackson, Knoxville, Memphis, Atlanta, or the New Orleans areas. The position is remote other than the 2 nd and 4 th mandatory Wednesdays of each month. Salary is based upon years of experience and location. The Client Account Specialist is responsible for collecting the firm’s accounts receivable through working directly with the client billing attorneys. There are some situations in which the speicialist will deal directly with the client. Examples include sending follow-up inquiries, negotiating with past due accounts. The Client Account Specialist will document and maintain accurate records. This practice is known commonly as collection concepts, practices, and procedures. The Client Account Speicailsit will follow established guidelines and procedures to perform the functions of the job as well as maintain ambitious standards and professional collection activities and support. This position is considered professional level. The Client Account Specialist reports directly to the Client Accounts Manager. Daily contacts include but are not limited to the Director of Revenue Services, CEO, COO, CFAO, Managing Shareholder, Office Administrators, Accounting, Finance, Administration, Attorneys, and Secretaries.

Requirements

Computer experience with knowledge of Word, Excel, Collections software ARCS and ADERANT a plus
Must have good organizational, communication and math skills.
Must be detail oriented, able to work in a fast-paced environment.
Ability to use good judgement and discretion in establishing and maintaining relationships with attorneys, staff, and clients.
Must provide minimum authorization to work in the United States.

Responsibilities

Collaborate with client (billing) attorneys regarding their aged A/R.
Communicate with clients via email and telephone regarding aged accounts receivable upon billing attorney approval.
Perform account reconciliations to ensure accurate billing and payment applications.
Compile information for reporting of the progress of collections and accounts receivable aging.
Analyze, investigate, and clarify problem
Report problem and/or doubtful accounts to appropriate parties (CEO, COO, Managing Shareholders, Office Administrator, CFAO, Director of Revenue Services).
Facilitate and expedite the allocations of aged accounts
Monitor the opening of new matters for existing clients with collection and/or write-off issues.
Monitor accounts with collection
Oversee automatic reminder statements for the Firm, making sure that waivers and reminders are generated and mailed.
Follow up on approved electronically billed
Monitor receivable write-offs for the
Manage any client/attorney
Participate in monthly Client Accounts meetings to report collection
Assist Manager with compiling, tracking, and monitoring Firm fiscal year end process as requested.
Manages other job-related duties as assigned by the Director of Revenue