Client Account Reconciliation & Banking Operations Specialist

The Human Resource Consulting Group • Seymour, CT

22h

About The Position

The Human Resource Consulting Group is a woman-owned, Connecticut based, 36 year-old HR and payroll outsourcing company committed to providing high-touch service and expertise. Big enough to meet the HR needs of clients throughout the U.S. and small enough to care. We are looking for a customer-focused, team-oriented HR professional. You will be growing your career surrounded by HR professionals. Reporting to the Manager of Shared Service Operations you will be caring for new employees of our client organizations. This Role (a.k.a. Why This Job Matters) If you love numbers lining up, money landing exactly where it's supposed to, and spreadsheets that actually balance - this might be "your job." The Client Account Reconciliation & Banking Operations Clerk is the behind-the-scenes hero of payroll funding. You'll keep payroll dollars flowing correctly, ACH files behaving themselves, and client trust accounts pristine and audit-ready. This role sits at the intersection of banking, payroll, accounting, and problem-solving , and it's essential to protecting client funds and keeping everything compliant, accurate, and on time. If the phrase "something's off by $0.03 and I must find it" speaks to your soul... keep reading.

Requirements

• 2+ years of ACH processing and/or banking experience
• 2+ years in accounting, finance, or treasury in a high-volume environment
• Bachelor's degree in Accounting, Finance, or a related field - or equivalent experience
• Strong understanding of ACH, direct deposit, banking systems, and trust accounts
• Detail-oriented to your core (you notice things others miss)
• Comfortable juggling multiple deadlines without breaking a sweat
• Excellent Excel and Microsoft Office skills; able and completely comfortable with importing and exporting data.
• High integrity and discretion - client funds are sacred
• Proactive, curious, and not afraid to ask "why"
• Clear communicator who can explain complex things simply

Nice To Haves

• Payroll, trust accounting, or service bureau experience is a big plus

Responsibilities

• Monitor and process payroll batches in the payroll system.
• Create, transmit, and upload ACH and direct deposit files to banking partners.
• Confirm files are accepted (because "sent" is not the same as "done").
• Handle ACH corrections like returns, reversals, re-debits, and letters of deletion.
• Process stop payments and check image requests for escrow account clients.
• Keep NACHA reports and banking documentation tidy, accurate, and compliant.
• Reconcile client payroll, tax trust, and direct deposit accounts.
• Match payroll runs to funding schedules (no mystery money allowed).
• Tie direct deposit debits and credits to ACH files and bank confirmations.
• Investigate discrepancies and track them down until they confess.
• Import payroll-related expenses so clients are billed accurately.
• Make sure every expense lands with the right client, pay period, and category.
• Process charge-backs for things like postage, delivery fees, check stock, off-cycle payrolls, and special handling.
• Ensure everything aligns with client agreements and internal policies.
• Perform daily and monthly reconciliations for payroll, escrow, and trust accounts.
• Run stale check reports for escrow clients.
• Prepare quarterly escrow reconciliation statements.
• Produce daily and weekly reports that keep leadership informed and operations running smoothly.
• Maintain clear documentation for reconciliations, ACH activity, and client charges.
• Keep logs and records accurate, complete, and ready for audits at any time.
• Support internal controls that protect client funds and billing accuracy.
• Assist with internal audits, external audits, and regulatory reviews.
• Partner with Payroll Operations, Payroll Tax, Accounting, Client Services, and banks.
• Help Client Services answer questions about payroll charges, tax payments, or direct deposits.
• Communicate issues, corrections, and resolutions clearly and promptly.

Benefits

• Your work matters - this role directly protects client money
• You'll be trusted with real responsibility
• You'll work with a smart, collaborative team that values accuracy and accountability
• No sales. No fluff. Just meaningful, satisfying work that keeps the engine running

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level