Client Account Manager, Managed Giving

Ministry Brands • Alpharetta, GA

3d

About The Position

Ministry Brands is looking for a Client Account Manager, Managed Giving to join our growing team! Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential. What You’ll Do The Client Account Manager on the Managed Giving team serves as the primary relationship owner for churches enrolled in our full-service Managed Giving program. In this role, you will guide clients through every stage of their Managed Giving journey, from program launch through ongoing operations, ensuring they receive the full value of their investment across strategy, communications, and financial health. You will act as a trusted advisor, proactively identifying opportunities to deepen client engagement, improve outcomes, and help churches fulfill their missions through healthy, sustainable giving programs.

Requirements

• 3+ years of experience in account management, customer success, or a client-facing consulting role, preferably within SaaS, nonprofit technology, or financial services.
• Demonstrated ability to manage multiple client relationships simultaneously while maintaining high-quality service and attention to detail.
• Excellent verbal and written communication skills, with the ability to present complex information clearly to diverse audiences.
• Strong organizational skills and a proactive, solutions-oriented mindset.
• Comfort working with data and financial reports to drive client conversations and recommendations.

Nice To Haves

• Experience working with or within churches, ministries, or nonprofit organizations, preferred.
• Familiarity with SaaS platforms, church management software, or giving/donation tools.
• Background in marketing, communications, or donor engagement, preferred.
• Experience managing client programs with both strategic and operational components.

Responsibilities

• Client Relationship Management Serve as the primary point of contact for an assigned portfolio of Managed Giving clients, building deep, trust-based relationships with church leadership and key stakeholders.
• Conduct regular check-ins and strategic review calls to assess program health, review performance data, and align on upcoming priorities.
• Proactively identify risks to client satisfaction or retention and develop action plans to address them.
• Program Launch & Onboarding Lead clients through the Managed Giving onboarding process, coordinating cross-functional teams to ensure a smooth, on-time program launch.
• Guide churches through the event-style launch approach, setting clear expectations and preparing them for each phase of the rollout.
• Provide hands-on support during launch windows, serving as a steady resource for church staff navigating new processes.
• Strategy & Consulting Collaborate with clients to develop and refine their management and communications strategies, tailoring recommendations based on church size, culture, and giving objectives.
• Review program performance reports with clients, translating data into actionable insights and clear next steps.
• Advise on best practices for recurring giving campaigns, donor engagement, and program sustainability.
• Communication & Engagement Support Coordinate the delivery of custom marketing assets including social media content, website materials, brochures, and direct mail, ensuring accuracy, brand alignment, and on-schedule delivery.
• Partner with internal creative and marketing teams to ensure client feedback is incorporated into deliverables efficiently.
• Monitor engagement metrics and advise clients on communication strategies that drive participation and generosity.
• Financial Stewardship & Reporting Help clients understand the financial health levers of their Managed Giving program, including recurring giving growth, cost management, and new income opportunities.
• Track key financial KPIs within client accounts and surface trends, wins, and concerns in regular client communications.
• Collaborate with finance and operations teams to ensure accurate reporting and fulfillment of client commitments.
• Renewals & Growth Own the renewal process for assigned accounts, developing strategies to maximize client retention and long-term program success.
• Identify and communicate upsell or expansion opportunities that align with client needs and organizational goals.
• Serve as a voice of the client internally, sharing feedback and insights that inform product and program improvements.

Benefits

• Robust healthcare options – Employees have several healthcare options to choose from in order to find what works best for them.
• Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
• Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
• Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
• Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.
• Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed