Managed Service Account Director
About The Position
Qwoted is the platform connecting the worldâs media with real experts. We help journalists find high-quality sources quickly by connecting them with the experts they need. We are seeking someone with an excellent track record in account management to lead and grow our Managed Service offering. Managed Service provides PR for brands at a fraction of the cost of a PR agency. Our team pitches on their behalf and gets them covered in publications. This function is expanding this year and we need someone to lead us through that expansion. This is a hybrid position, ideal for someone who thrives in a fast-paced environment, enjoys media engagement, and is excited to be part of a company shaping the future of public relations. PR skills are not required but they are a big plus. Youâll work closely with our Head of User Success to manage day-to-day tasks, streamline workflows, ensure SLAs are met, and in general get great coverage for our clients.
Requirements
- 5+ years of experience
- Strong communication and organizational skills
- Experience using Google Workspace (Gmail, Sheets, Docs, Calendar, etc.)
- Ability to manage multiple tasks efficiently with attention to detail
- Self-starter whoâs comfortable working in a highly collaborative environment
Nice To Haves
- Previous PR, journalism, or media outreach experience is a big plus
- Familiarity with Qwoted is highly desirable
Responsibilities
- Lead a team of account managers who are pitching on behalf of their clients
- Automate processes where they can be, design them well where they canât be
- Assist in identifying and responding to media opportunities via Qwoted
- Communicate with journalists and clients
- Oversee the coordination of interviews between clients and media contacts
- Assist with drafting and sending weekly client update summaries
- Prepare and format journalist questions to send to clients
- Monitor media outlets and track client coverage
- Maintain and update internal tracking spreadsheets and documents
- Proactively improve the Managed Service process and workflow
- Contribute to pitch development and brainstorming sessions
- Provide general administrative and organizational support to the User Success team
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
