Client Access Representative

Brightli•Quincy, IL

1d•Onsite

About The Position

As a Client Access Representative at Clarity Healthcare, you will play a critical role in welcoming clients, maintaining accurate records, scheduling appointments, verifying insurance, and supporting a smooth and efficient front office experience. The ideal candidate is a detail-oriented and customer-focused professional with strong customer service skills, attention to detail, and a passion for helping others navigate their care with compassion and efficiency. This full-time position is within the Administrative Services Department in Quincy, IL, with a shift from Monday to Friday, 8:00 A.M. to 5:00 P.M. Clarity Healthcare is part of Brightli, a new behavioral health organization formed under a new model to improve client care, reduce financial burden, increase advocacy, and evolve the behavioral health industry. Brightli operates across 200 locations in 4 states with 19 subsidiaries and over 5,000 employees, aiming to collaborate, share resources, and increase access to specialized care.

Requirements

High school diploma or GED required
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to manage stressful situations with professionalism
Basic computer and typing proficiency
Reliable transportation to assigned location

Nice To Haves

Previous customer service experience preferred

Responsibilities

Greet and check-in clients, verify and update personal and insurance information
Schedule clinician appointments and verify client benefits and eligibility
Collect payments, issue receipts, and maintain financial documentation
Handle appointment changes, no-shows, and cancellations in accordance with policy
Answer phone calls, direct inquiries appropriately, and return messages as needed
Prepare and manage client health records to ensure accuracy and completeness
Maintain appearance and organization of the waiting area
Utilize electronic medical record (EMR) system effectively and accurately
Support service monitoring and quality improvement efforts
Assist clients and staff in resolving issues during visits with professionalism and empathy

Benefits

Loan Repayment and Tuition Reimbursement
29 Days of PTO
Eligibility for HRSA Loan Repayment (eligibility requirements apply)
Employee benefits package – health, dental, vision, retirement, life, & more
Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
Company-paid basic life insurance
Emergency Medical Leave Program
Flexible Spending Accounts – healthcare and dependent child-care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness