Client Access Coordinator

Q-Centrix•Chicago, IL

3d•$19 - $22

About The Position

Q-Centrix is the largest exclusive provider of clinical data management solutions to acute care hospitals. A market disruptor and innovator, Q-Centrix believes that there is nothing more valuable than clinical data as it is critical in delivering safe, consistent, quality healthcare for all. Bringing together deep expertise across providers, clinical knowledge, data and software, Q-Centrix provides an integrated approach that can redefine and streamline the data management and real-world application process for the healthcare industry, thereby enabling increased efficiency and exciting new solution opportunities. Providing the industry’s first Enterprise Clinical Data Management (eCDM™) platform, Q-Centrix utilizes its market-leading software, the largest and broadest team of clinical data experts, a modern-stack software and reporting data structure, and best practices from its 1,200+ hospital partners to securely extract, curate, structure, and enhance clinical data at the highest quality level. The resulting high-quality structured clinical data is then utilized to support reporting demands, drive improved care delivery, meet financial and operational needs, enable population health workflows and power broad research use cases. Its solutions cover a breadth of clinical segments, including cardiovascular, oncology, infection prevention, trauma and real-world data applications. Q-Centrix’s platform enables its partners to access valuable clinical information that may otherwise be trapped across multiple workflow systems and clinical information platforms. Q-Centrix is positioned for continued growth as they integrate new capabilities and business lines. Job Summary: The Client Access Coordinator supports our company’s growth by playing a key role in supporting our clinical data abstraction team by managing and coordinating access requests. In working with our Project Management, Support, and Clinical Services teams, you will help our hospital partners improve the quality of their patient care by partnering and building relationships with health system personnel to establish secure electronic access to patient records and other protected health information, thereby enabling our team members to perform remote clinical data abstraction.

Requirements

Basic knowledge of client access processes, strong organizational and communication skills, ability to work independently with given direction and have organization and time management skills.
Entry-level or minimal experience in customer service.
Legally able to work in the United States without sponsorship

Nice To Haves

Experience with Salesforce.

Responsibilities

Provide basic assistance with system access requests.
Coordinates the flow of information and ensures employees have proper access to client systems.
Communicates with clients to gather necessary information and resolve access issues.
Schedules appointments, processes requests, and ensures that client access is seamless and efficient.
Acts as a liaison between clients and internal employees.
As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities—these may evolve right along with us!

Benefits

Remote/hybrid flexibility (depending on location) and a generous Flexible Time Off program with additional paid time for volunteering.
Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
401(k) retirement plan with a company match.
Opportunities for professional development.

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