Client Access Coordinator - 10767

Colorado Coalition for the Homeless • Denver, CO

9d • $22 - $26

About The Position

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.
Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:
· Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
· Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
· Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
· Achieving excellence through continuous quality assurance, innovation and professional development.
· Using resources judiciously and effectively.

The Client Access Coordinator supports the efficient operation of CCH’s integrated health clinics by coordinating day-to-day administrative workflows, supporting clinic flow, facilitating clinic flow, and providing training and guidance to Client Access Representatives. This position works collaboratively with a multidisciplinary healthcare team to ensure a seamless patient experience, optimal utilization of resources, while serving as an operational resource and escalation point for Client Access staff and clinic partners.

Requirements

• Minimum of one year of customer service or front desk experience in a medical office setting required.
• High school diploma or GED required.
• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.

Nice To Haves

• Six months of employment with Colorado Coalition for the Homeless preferred.

Responsibilities

• Oversee training and orientation for all new Client Access Representatives, including but not limited to appointment scheduling, verifying insurance eligibility, answering phones, and managing messages.
• Shadow new hires to ensure task accuracy, provide constructive feedback, and empower staff to take initiative and troubleshoot issues independently using standard work and training resources.
• Facilitate clinic flow through active schedule management, including opening and closing assigned clinics and buildings.
• Provide coverage for staff shortages, including breaks, lunches, and vacations.
• Assist the Integrated Health Operation Managers with provider and staff scheduling, audit findings, and operational support.
• Communicate with clients via phone, patient portal, or email to address concerns and inquiries.
• Support revenue cycle functions, including insurance verifications and billing corrections.
• Assist management with special projects and implementation of operational improvements.
• Attend and help lead staff meetings, committees, workgroups, and trainings as requested by management.
• Demonstrate competency with electronic health records (EHR) and other software, with a commitment to continuous learning.
• Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.
• Performs other job duties as assigned.

Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.
• The effective date for your benefits will be the first of the month following your date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees