Cleve Safety & Risk Lead

Clevelander Ocean LP•Miami Beach, FL

About The Position

Responsible for the safeguarding of hotel property, assets, guests, patrons and team members. Give direction to Safety & Risk Officers as needed on specific shifts.

Requirements

High school or equivalent education preferred
2 years previous Safety & Risk Management experience
Licenses or Certificates- Ability to obtain and/or maintain any government required licenses certificates or permits
Good oral and written communication skills
Basic knowledge of word processors and windows based computers

Responsibilities

Oversees Safety & Risk Team Officers during shift, ensuring posts are manned and the business is operating efficiently and effectively from a safety & risk perspective
Oversee Safety & Risk Officers are in proper attire (designated hotel wardrobe), reporting to duty on time and proper coverage of hotel grounds
Check all alarm systems, safety and fire equipment systems
Closely monitor security of building doors, service areas and delivery areas
Trains new team members on safety and risk protocols and procedures
Ultimate responsibility for people and property in the absence of Safety & Risk Manager and Director
Delivers an enthusiastic, professional greeting to guests upon arrival and departure
Patrols hotel grounds to ensures area all areas are clean, safe and secure
Builds relationships with patrons that add to the guest experience
Maintains and ensures compliance of all policies and procedures
Investigates all guests and staff complaints and observations
Serves as a link between the rest of the management team and the staff
In charge of maintaining and updating the files of the Safety & Risk Management Department
Ensures that the department’s equipment is maintained, in good working order, and makes the necessary arrangements for repairs when needed
In charge of maintaining a confidential trend-file of any and all team member's involved in reported losses, theft and/or fraud
Makes unannounced spot checks on staff performance at varying times and days
Reports and notify management with regards to incidents involving guests or patrons