Clerk Sr, Dealer Support

Masco Corporation•Vista, CA

11d•$16 - $25

About The Position

We are seeking a Sr. Dealer Support Clerk to join our Customer Service team! DISCOVER Are you someone who strives for superb customer care? As a Sr. Dealer Support Clerk, you will be responsible for providing clerical support to the Dealer Support Representatives and in turn our dealer customers by responding quickly and accurately to phone calls and emails. Through close partnership with the Dealer Support Representatives, you will work in a fast-paced environment to assist with the order and shipment processes. In this position, you will report to the Dealer Support Supervisor and on a highly collaborative team. YOUR RIPPLE EFFECT Are you a team player? You will provide administrative assistance to the Dealer Support Representatives. This will include needing to prioritize and complete tasks in a timely manner. Can you build relationships? You will be working closely with your assigned dealer customers through a relationship-based approach to assist them with orders, provide status updates and notify dealers when parts are back-ordered. Are you flexible? You will be working independently as well as part of a strong team environment to efficiently and effectively achieve results. Are you organized and detail-oriented? You will be responsible for maintaining dealer files by region and locating information as requested by the Dealer Support Representative as well as management. WHAT YOU’LL GET At Watkins Wellness, we believe that everyone should ‘Feel good. Live well’. We offer employees the opportunity to join a dynamic, growing industry leader with an outstanding and well-deserved reputation for leadership and commitment to our employees, customers and community. Our employees are eligible to receive exceptional health and wellness benefits, paid time off, company bonus, profit sharing, 401k match, education assistance, and much more. We are proud of the people we are and the products we make — products that make a difference to the health and well-being of others. As we move beyond the COVID-19 pandemic, our newly created One Watkins Return-to-Work policy is designed to meet the needs of both our business and our employees. The One Watkins program offers remote, hybrid, and onsite employment opportunities which are based on business needs, employee preference, and business performance. Ultimately, our goal is to remain One Watkins, with one vision and one set of values that dictate Who We Are and What We Do, regardless of where we are physically working. We look for candidates that exhibit The Watkins Way (always Ethical, endeavors to be Transparent, embraces Inclusion, welcomes Diverse backgrounds and perspectives, Accommodating, believes in Work-Life Balance, puts Safety First, Accountable, values Relationships, Passionate, Team Player, and Goal Driven). The employee must frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or general education degree (GED)
At least 2 years related experience, training, or the equivalent combination of education and experience may be considered
Ability to multitask and prioritize competing tasks successfully
Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
Proficiency using MS Office applications such as Word, Excel, Outlook
Solid data entry skills
Excellent phone and email etiquette with the ability to articulate information in a professional and thoughtful manner
Excellent communication skills with the ability to interact with all levels within the organization as well as strong ability to work in a team environment, are required to be successful in this position

Responsibilities

providing clerical support to the Dealer Support Representatives
responding quickly and accurately to phone calls and emails
assist with the order and shipment processes
provide administrative assistance to the Dealer Support Representatives
prioritize and complete tasks in a timely manner
assisting dealer customers with orders
provide status updates
notify dealers when parts are back-ordered
maintaining dealer files by region
locating information as requested by the Dealer Support Representative as well as management