Clerk, Returns

The Guitar Center Company•Kansas City, MO

3d•Onsite

About The Position

The Returns Clerk provides administrative support for the delivery, receipt, processing, and shipping of returns merchandise. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 300 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast. Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. You should love where you work! That means competitive pay, a host of benefits, and a culture of inclusivity and belonging.

Requirements

High School Diploma or GED required.
1 year of relevant work experience.
Novice proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Novice proficiency with standard business applications such as the internet and email with an aptitude to learn systems used in an automated warehouse environment (PkMS, Smart Info,etc.).
Novice knowledge of administrative and clerical procedures and systems such as word-processing, managing files and records, spreadsheet creation, and other office procedures and terminology.
Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement.
Customer Focus: Understands customer service principles and the importance of providing an excellent customer experience. Keeps customers in mind when designing or executing processes or procedures.
Initiative: Able to identify opportunities & issues and assess, prioritize and follow through on work activities to capitalize or resolve them. Able to take positive action without being requested to do so. Focuses on ongoing learning and development.
Interpersonal Communication: Able to communicate through various means with diverse people in a clear, concise, and courteous manner. Able to demonstrate respect to others, surroundings, and self. Able to read and comprehend instructions.
Organizational Skills: Able to utilize time, energy, and resources to manage priorities such as projects, stay on track, and achieve goals. Able to establish a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail. Able to complete tasks thoroughly in a timely manner.
Technology Skills: Able to navigate technology systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.
Physical Functions: Lifting 25%, Walking 10%, Standing 10%, Sitting 70%
Continuous mental and/or visual attention required. The work is either repetitive or diversified, requiring constant alertness to monitor the process.
Must be flexible to working overtime, which is sometimes mandatory.

Nice To Haves

Preferred experience with musical instruments and/or instrument knowledge.

Responsibilities

Performs various administrative responsibilities related to receiving and shipping returned product, including but not limited to:
Bill-of-lading management
Aged transfer resolution
Return-to-store label generation
Schedules delivery and pick-up appointments.
Requests, monitors and receives purchase orders from the Support Center
Researches inventory issues; physically checking and creating warehouse storage locations.
Additional duties as assigned.