Clerk, Physician Services

Lifepoint Health • Georgetown, KY

3d

About The Position

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Centerpoint Health - Georgetown is an acute care hospital with 75-beds offering a broad range of inpatient, outpatient, intensive care, surgical, emergency and diagnostic services. From our bariatrics to women’s services to radiology, we have a wide range of services serve our community.
Where We Are:
Georgetown is a small-town bursting with charm in the midst of Kentucky Horse Country and is the true birthplace of bourbon. We are proud to be Kentucky’s fastest growing city and home to a diverse list of adventures for all including petting a thoroughbred champion, feeling the thunder of a new engine roar to life, and strolling along a bustling Victorian-era downtown with architectural charm and locally-owned shops, restaurants, craft breweries and a bourbon distillery.
Position Summary:
Carries out front office activities in a kind and courteous manner and is helpful to customers and their families
Notifies office manager of customer complaints in a timely manner
Gathers appropriate demographic information on each customer and updates the practice management system
Notifies customers of long waits and offers alternatives
Ensures effective telephone communication and documents messages
Coordinates all EMR/medical record activities
Collects and post payments and ensures safety and security of all monies
Schedules patients and coordinates appointment scheduler activities to facilitate efficient patient flow
Performs insurance eligibility verification and obtains prior authorization as needed
Researches patient ledger in effort to educate patient on balances due and collect payment for services rendered
Performs appointment confirmation telephone calls
Completes required in-services
Participates in the development and implementation of patient satisfaction improvements
Makes referrals to other medical care team members when needed

Requirements

• High School Diploma or GED, Required
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Handle with Care to be received within 30 days of orientation and kept annually.
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner
• Standing, sitting, walking, bending (45-90 degree angles) are required
• May require stair climbing
• Must be able to communicate clearly to customers in person and over the telephone
• Hearing must be adequate to perform duties
• Normal visual acuity necessary to perform duties
• May be exposed to injury by irrational or disturbed customers, to customers with communicable diseases and/or potentially dangerous equipment
• Must be able to read and write to fulfill job description
• Must be able to prioritize and cope with stress in a positive manner

Nice To Haves

• Associate’s degree, Preferred
• Knowledge and experience with computers, coding, and medical terminology preferred

Responsibilities

• Carries out front office activities in a kind and courteous manner and is helpful to customers and their families
• Notifies office manager of customer complaints in a timely manner
• Gathers appropriate demographic information on each customer and updates the practice management system
• Notifies customers of long waits and offers alternatives
• Ensures effective telephone communication and documents messages
• Coordinates all EMR/medical record activities
• Collects and post payments and ensures safety and security of all monies
• Schedules patients and coordinates appointment scheduler activities to facilitate efficient patient flow
• Performs insurance eligibility verification and obtains prior authorization as needed
• Researches patient ledger in effort to educate patient on balances due and collect payment for services rendered
• Performs appointment confirmation telephone calls
• Completes required in-services
• Participates in the development and implementation of patient satisfaction improvements
• Makes referrals to other medical care team members when needed

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Options for accident, critical illness, long-term, short-term, and hospital indemnity insurance
• Professional development opportunities
• Free Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED