Clerical - (Building Department)

Village of Alsip•Alsip, IL

7d•$21•Onsite

About The Position

GENERAL PURPOSE Perform a variety of clerical and general office work representing the Village’s Building Department, which includes answering telephones, assisting the public professionally and with courtesy, providing excellent customer assistance, data processing, correspondence, recordkeeping, bookkeeping, and filing. COMPENSATION · $20.76/hour as determined by current Collective Bargaining Agreement SUPERVISION RECEIVED Works under the supervision of the Building Commissioner and the Office Supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are common day-to-day operations. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. · Greet department visitors via in-person or using a multi-line telephone system; answer or route all water/building department inquires to the appropriate party. · Responds to routine inquiries of complaints from residents and the public; refers non-routine, sensitive and/or complex requests to a supervisor as needed. · Receipt building plans/blue prints and route to appropriate parties for review and fees. · Process all building permit applications, electrical permit applications, contractor license applications, and business license applications. · Help facilitate annual apartment annual inspections and annual business/contractor license renewals. · Handle all resident/contractor/business owner requests including opening new accounts, changing account names, billing addresses, etc. · Maintain files-hard copy and Laserfiche scanning of organized computer files, prepare reports and participate in record keeping as required. · Performs other office support functions, examples of which include sorting and distributing incoming mail and posting and delivering outgoing mail; from rough notes, drafts, and brief oral instructions, typing and formatting labels, correspondence reports and other documents; distributing copies of materials; maintaining applicable Building Department records and files by filing rosters, directories, correspondence and other related material. · Working closely with fellow Water Department Clerical staff to assist the Water Department in their day-to-day tasks when needed. · Other duties may be required and assigned. PERIPHERAL DUTIES · Crosstrain with the Clerk’s Office to be able to provide back up to other positions. · Perform other duties, tasks, and responsibilities as assigned by the Building Commissioner or Office Supervisor. · Follow Village of Alsip departmental safety rules and practices.

Requirements

Working knowledge of computers and experience with Microsoft Office, which encompasses Word, Outlook, Excel, Power Point, and Publisher.
Graduation from a high school or GED equivalent with specialized course work in general office practices, such as typing (keyboarding), filing, accounting, and bookkeeping.
Three (3) years of increasingly responsible, related experience, or any equivalent combination of related education and experience.
Ability to meet deadlines, follow instructions, and complete assigned responsibilities in a timely manner without reminders.
Thorough knowledge of business English, spelling and punctuation.
Ability to effectively interact with the public; ability to communicate effectively verbally and in writing.
Knowledge of the municipal government organization, policies and interrelationships between departmental functions. Specific knowledge of the Municipal Code and ordinances.
Ability to handle stressful situations and multi-task responsibilities, along with the ability to adapt to changing priorities and to work smoothly, respectfully and cooperatively with internal and external customers.
Ability to maintain confidential information.
Knowledge of the safety rules and regulations that are applicable within the department related to office equipment, disaster plan and the process to handle residents and other guests during a natural disaster/fire. Responsible for complying with all Village safety rules and regulations, both written and verbal supervisory instructions.

Nice To Haves

Bilingual preferred.

Responsibilities

Greet department visitors via in-person or using a multi-line telephone system; answer or route all water/building department inquires to the appropriate party.
Responds to routine inquiries of complaints from residents and the public; refers non-routine, sensitive and/or complex requests to a supervisor as needed.
Receipt building plans/blue prints and route to appropriate parties for review and fees.
Process all building permit applications, electrical permit applications, contractor license applications, and business license applications.
Help facilitate annual apartment annual inspections and annual business/contractor license renewals.
Handle all resident/contractor/business owner requests including opening new accounts, changing account names, billing addresses, etc.
Maintain files-hard copy and Laserfiche scanning of organized computer files, prepare reports and participate in record keeping as required.
Performs other office support functions, examples of which include sorting and distributing incoming mail and posting and delivering outgoing mail; from rough notes, drafts, and brief oral instructions, typing and formatting labels, correspondence reports and other documents; distributing copies of materials; maintaining applicable Building Department records and files by filing rosters, directories, correspondence and other related material.
Working closely with fellow Water Department Clerical staff to assist the Water Department in their day-to-day tasks when needed.
Other duties may be required and assigned.
Crosstrain with the Clerk’s Office to be able to provide back up to other positions.
Perform other duties, tasks, and responsibilities as assigned by the Building Commissioner or Office Supervisor.
Follow Village of Alsip departmental safety rules and practices.