Senior and Disability Services - Clerical Specialist

Human Resources•Albany, OR

3d•Onsite

About The Position

This position is FLSA non-exempt and eligible for overtime. This position is union represented. Serves as a first point and back up of contact OCWCOG and consumers. Provides phone and front desk reception and a variety of other clerical duties in support of the Albany Senior and Disability Services programs. Routinely handles confidential information. Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work related-associations. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner. Demonstrates positive acceptance of constructive feedback and suggestions, in an effort to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere. Regular attendance is required to meet the demands of this job and to provide necessary services. This position is a Mandatory Reporter by statutory requirement.

Requirements

Completion of high school, or equivalent, and one year of clerical experience; OR, any satisfactory equivalent combination of education, experience and training which demonstrates the knowledge, skills, and abilities to perform the duties of the job.
Knowledge of confidentiality rules regarding client and provider records, including HIPAA regulations.
Knowledge of, and ability to operate, a personal computer.
Knowledge of, and experience in, Microsoft software.
Knowledge of general office practices.
Knowledge of spelling and business grammar.
Knowledge of and ability to use state terminal system.
Ability to effectively communicate, both orally and in writing.
Ability to operate a variety of standard office machines.
Ability to operate a multi-line telephone system.
Ability to effectively communicate, both orally and in writing.
Ability to work independently and effectively handle multiple tasks, paying attention to detail.
Ability to type accurately at 50 wpm.
Ability to understand and follow oral and written instructions.
Skills in performing detailed and complex clerical tasks.
Possession of a Valid Oregon Driver’s License, or the ability to obtain reliable transportation in order to travel throughout the area.
Position requires successful completion of a criminal history check.

Nice To Haves

Preferred to use bilingual skills in a conversational, interpretation, or translation setting to ensure the timeliness of operations in the unit or another COG unit.

Responsibilities

Performs walk-in and multi-line telephone reception for Albany Senior and Disability Services
Issues EBT cards.
Opens, date stamps, and distributes mail, including Shuttle mail.
Responsible for opening and closing reception, including necessary locked drawers.
Opens morning voicemails and notifies appropriate supervisors and coworkers when staff have called in.
Receive shipments of packages for all departments and notify same of arrivals.
Receive, date stamp, and scan/distribute client paperwork.
Hand out/mail Provider Applications.
Process all Print and Mail Requests received from Case Managers
Take Albany outgoing mail to Post office by 3:30pm (Mondays & Tuesdays)
Prep HCW Application Packet
HCW new #'s, Inactivating, denying etc
Monitor HCW PPE Stock (as needed)
Update Calendars for SDS - Keeps support staff and upstairs/downstairs outlook calendars updated when notified of changes, daily.
Update MOD, WOD, POD calendar, quarterly
Updates Voicemail message box for closures and Holidays
Prepare application/information packets for ADRC.
Remove and return daily EBT Card Stock to Reception
Look up and forward all Secure Emails from 2211 & 2111 email box.
Ad hoc duties/projects as needed.
Performs other related duties as assigned by supervisor.