Clerical Specialist Combined Courts
About The Position
Under general supervision, perform non-standard senior level specialized clerical work. including but not limited to; preparation of statutorily required documents, CCAP case files, case and document generation and processing, analysis of case and customer status, court record entries, scheduling of court hearings, advising user/customer of procedures, assist customers with procedural issues, creation and clearing of warrants, adding financial assessments, verify accuracy of data, and initiate correction of errors. Collect mail and records from other departments, agencies, and offices. Maintain filing system and order offsite files. Respond and fulfill public records requests within statutory deadlines. Provide excellent and attentive customer service to the public.
Requirements
- High School Diploma or GED equivalent
- Current Wisconsin resident
- At least one (1) year of Clerical or Secretarial work experience, ideally in the courts or related legal field.
- Contact with employees or others primarily at a routine level involving basic information exchange.
- Contact with peers and others involving explanation of information (these contacts may be within or outside department or division) and the gathering of factual information.
- May include the communication of sensitive or confidential information.
- Contact across departments or divisions with employees involving persuasion of others, absent formal authority, to conform to a policy interpretation or recommended course of action.
- Frequent external contact to gather information, answer queries, or ask assistance.
- External contact involving a requirement to maintain a continuing external working relationship with individuals or organizations.
- External contact involving the initiation and maintenance of relationships that can have a significant effect on the success of the organization.
- Read, write and comprehend simple instructions, short correspondence and memos.
- Regularly make decisions of responsibility, involving evaluation of information.
- Decisions may require development or application of alternatives or precedents.
Responsibilities
- Coordinate the daily workflow of courts which includes analyzing and verifying court calendars or records to ensure records are complete for hearings.
- Direct and assist members of the public and/ or attorneys.
- Evaluate court-related issues and provide information or initiate action.
- Complete data entry into CCAP.
- Accept paper and e-filed documents and analyze those documents to ensure they are legally sufficient, which requires an analysis of the filing.
- Scan and upload documents into CCAP pursuant to Supreme Court Rules.
- Answer court telephone calls, process and distribute court mail.
- Assist the courts and/or administrators with special projects or reports, including training new staff and scanning various documents.
- Provide customer support and assistance to the public both in person and telephonically by providing information as requested or directing the public to the appropriate areas for further information or support.
- Assist in the coordination and management of the FCC mediation, GAL, and custody study process
- Assist in maintaining all FCC/FCCS statistical data
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
