Clerical Specialist (EOC)

Shelby County•Memphis, TN

About The Position

Works under general supervision to perform a variety of entry-level clerical/administrative duties that may require use of limited independent judgment and skill processing, communicating, creating and/or maintaining various records, files, and information regarding specific departmental functions

Requirements

Two (2) years of experience in appropriate clerical, bookkeeping, data processing or statistical work; AND
High school diploma or possess a GED; OR
One (1) year of appropriate clerical, data processing, or statistical work; AND
One (1) year of college study (30 semester hours or 36 quarters) from an accredited college or university.
PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.

Responsibilities

Processes and/or enters pertinent data into the computer or other record format for processing specific applications; documents, etc.
Compose letters; memoranda; reports for review; and signature.
Greet customers and answers questions by telephone or in person concerning departmental policies; procedures; and work functions.
Receives; reviews and processes records; reports and other various documents as required for accuracy and/or conformance with established policies and procedures.
Mails or issues in person department specific authorized documents or materials are required.
Files and maintains control records.
Obtain data from various sources to prepare and compile standard reports.
Operates the central telephone system, answers all incoming calls and directs them to the proper personnel, and makes referrals to appropriate offices/agencies.
Operates office machines.
Relieves or assists other clerical employees in assigned work area.
Performs other duties as required or directed.