Clerical Specialist 4

Portage County Ohio•Ravenna, OH

About The Position

Under the direct supervision of a JFS Supervisor or Lead Attorney, incumbent provides direct support to administrator, supervisors, staff attorneys, and caseworkers to produce complex administrative/technical, legal and/or medical documents. Incumbent performs variety of clerical tasks depending upon assigned division.

Requirements

Ability to operate computers for data input and retrieval; proficiency in Microsoft Windows, Microsoft Office and web browsers (Internet Explorer and Google Chrome), knowledge of CRIS-E, OIES, SACWIS, ODAPS, OWCMS, SETS, CFIS, MUNIS, MITS, BUY-IN, eGateway, eQuil, CCIDS, OCLQS, Time Force, Agency’s Digital Imaging systems and other systems as required by program area responsibility.
Associate’s degree in business or related field preferred required or five years related experience in the business field.
Must be able to type 40 w.p.m. and achieve 90% accuracy demonstrated through testing.
Must possess a valid Ohio driver’s license and maintain continuing eligibility under the existing county driver eligibility standards.

Responsibilities

Provide direct support to administrator, supervisors, and caseworkers by operating high-level word processing systems within Microsoft Office to produce complex administrative/technical, legal, and/or medical documents including but not limited to contracts, business correspondence, charts, graphs, spreadsheets, etc.
Provide support for Eligibility Specialists by handling all initial inquiries made by clients: answering telephones, checking voice mail and greeting people who enter agency and determine reason for visit/phone call
Provide support on Customer Service queue via Shared Services Line if queue is created
Schedule appointments, interviews and/or hearings. Enter appointments and document in appropriate systems based on division and program.
Research mail, send notices as needed, request information from clients, and other similar duties.
Prepare and scan documents into the Digital Imaging System. Route documents to appropriate workers and case banks as necessary.
Route and log all applications that come into the agency
Make copies and mail all outgoing mail for employees that are working remote. Make copies for PA workers, supervisors, managers, and general public as requested.
Assist/advise people applying for SNAP, TANF, Medicaid, PRC, Day Care, etc. Check applications for completeness and research them in appropriate computer systems to ensure correct routing and or assignments
Assist the general public with information about our programs and services.
Assist medical service providers by researching directory information in state/local computer system
Perform a variety of clerical tasks, including but not limited to maintaining filing system, preparing correspondence, and opening, sorting, and distributing agency mail. Accurately record data and produce documents using available resources.
Check voice mail and return calls, e-mail, fax, assemble application packets, open sort and distribute agency mail, order and distribute office supplies.
Enter Data and Journal Notes into Case Management systems.
Evaluate requests for NET (non-emergency transportation) services and determine eligibility. Analyze cost effectiveness and determine method of delivery.
Utilize reporting tools to review, analyze, and report out statistics on a daily, weekly, and monthly basis.
Obtain copies of Court orders needed to maintain the case file.
May support other Clerical Specialist 4s in the agency when immediate needs arise
Operate a motor vehicle as needed to perform the essential functions.
Perform other related duties as assigned
Keep current in area of responsibility by attending training, seminars, meetings or conferences/workshops.
May assist in training new employees.
Perform other related Essential and Non-Essential functions as needed.