Clerical Assistant II - LIFT UP & Utility Assistance Programs (Seasonal)

City of Greeley•Greeley, CO

25d•$17 - $24

About The Position

This position is a seasonal position from approximately mid-January 2026, through the end of May 2026 Salary Range: $16.50 - $23.93 Hourly Job Summary: The City of Greeley is seeking a full-time, temporary Clerical Assistant to work as part of the Water & Sewer Utility Billing Department, to administer the LIFT UP Program (previously known as the Food Tax Rebate Program), and the Utility Assistance Program. This is an hourly, seasonal clerical position working up to 40 hours per week from mid-January 2026, through approximately the end of May 2026. Responsibilities include processing customer applications for the LIFT UP and utility assistance programs, answering customer questions, assisting customers with filing food tax rebate applications and utility assistance program; assisting staff in sorting/filing miscellaneous accounting forms, and other duties as assigned. Experience, Knowledge, and Skills: MINIMUM REQUIREMENTS: High School Diploma or equivalent Basic math skills Zero (0) to two (2) years of previous clerical experience OR Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job AND Possession of a valid driver's license. PREFERRED: Bilingual in English/Spanish with demonstrated fluency preferred Proficiency with Microsoft Word, Excel, Outlook, and the ability to use the City’s financial software Knowledge, Skills, and Abilities: Knowledge of customer service principles and best practices, including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor Ability to deliver a high level of commitment to customer service Ability to respond to requests in a timely manner Ability to present oneself professionally in appearance, demeanor, and effort Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others Oral, written, and listening communication skills , including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed Ability to self-start and take initiative in completing daily tasks and special projects Ability to focus on activities that have the greatest impact on meeting work commitments Ability to establish and maintain partnerships with a variety of internal and external constituencies Essential Functions (Duties and Responsibilities): Assisting customers with filing LIFT UP rebate applications Assisting customers with filing utility assistance applications Processing customer applications for the LIFT UP rebate program Processing customer applications for the utility assistance program Answering customer questions Assisting staff in sorting/filing miscellaneous accounting forms, Other duties as assigned Travel: Category A – Standard Local Travel: This position requires occasional local travel within the County. Employees may be expected to walk or drive short distances to attend meetings, trainings, or perform work at other City buildings or partner sites. Work Environment and Physical Requirements: Must remain at fixed workstation for extended periods of time Ability to use desktop computer, keyboard, telephone, and other common office equipment Safe to minimal hazards that are typically found in general office environment where there is rarely, little, or no exposure to injury or accident Vision sufficient to use computer and perform typical office tasks and read printed instructions Hearing sufficiently to interact with co-workers and customers both in person and on the telephone Minimal physical effort typically found in clerical work Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ADA Statement : We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: [email protected] . Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.

Requirements

High School Diploma or equivalent
Basic math skills
Zero (0) to two (2) years of previous clerical experience OR Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job
Possession of a valid driver's license

Nice To Haves

Bilingual in English/Spanish with demonstrated fluency preferred
Proficiency with Microsoft Word, Excel, Outlook, and the ability to use the City’s financial software