Clerical Assistant 3

State of Pennsylvania•Harrisburg, PA

44d•Hybrid

About The Position

The Pennsylvania State Employees' Retirement System (SERS) is seeking a highly motivated clerical support professional to join our staff. If you have clerical experience and wish to explore a rewarding career that offers an opportunity to use your skills while earning a competitive salary and benefits, then SERS would like to hear from you! DESCRIPTION OF WORK This position is located in the Records Management Unit of the Membership Services Division and provides clerical and office support within the division to ensure its operations are conducted efficiently and effectively. The position sorts incoming mail and prepares the mailed documents for subsequent scanning and indexing within the agency Document and Workflow Process Management system (DAWPM). The position also reviews requests for purchase of service, determines member eligibility, and updates beneficiary data for a variety of records. It further processes multiple service requests requiring contact with current members and other state agencies. In addition, the position is responsible for prepping, indexing, and scanning documentation into an orderly fashion into the DAWPM system. Interested in learning more? Additional details can be found in the position description. About SERS: Established in 1923, SERS is one of the nation's oldest retirement plans for public employees and manages the pension benefits of more than 240,000 employees and retirees for 99 public sector employers. In 2024, SERS paid about $4.0 billion in benefits and managed $38.7 billion in assets. Additional information is available at www.SERS.pa.gov. Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work. SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and leverages diversity in people, ideas, and experiences to achieve our highest potential.

Requirements

One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
One year of moderately complex clerical experience; or
An equivalent combination of experience and training.
You must meet the PA residency requirement.
You must be able to perform essential job functions.

Responsibilities

Sorts incoming mail and prepares the mailed documents for subsequent scanning and indexing within the agency Document and Workflow Process Management system (DAWPM).
Reviews requests for purchase of service, determines member eligibility, and updates beneficiary data for a variety of records.
Processes multiple service requests requiring contact with current members and other state agencies.
Prepping, indexing, and scanning documentation into an orderly fashion into the DAWPM system.

Benefits

Health coverage
Vision
Dental
Wellness programs
Competitive wages
Multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Paid vacation
Paid sick leave
Eight weeks of paid parental leave
Military leave
Paid time off for most major U.S. holidays
Flexible work schedules
Work-from-home opportunities
Opportunities for internal mobility
Professional development
Opportunity to give back by participating in workplace charitable giving.
Employee-only discounts and rates on a variety of services and memberships.