Classroom Systems Support Technician

Northwest Nazarene University Inc•Nampa, ID

25m

About The Position

Reporting to the Information Technology Operations Manager, the Classroom Systems Support Technician will have responsibilities in multiple areas of IT, including Video Conferencing support, ITS Project/Policy Management, Level II/III Help Desk support, and Classroom Technology support. This position may be scheduled to work varied hours (and occasional weekends, as needed). This is a full-time, non-exempt position.

Requirements

Two (2) years of Experience in technical support
Sufficient skills, knowledge and training to perform the essential functions of this position
Ability to learn the use of video conferencing equipment and methods of connection
Ability to travel as needed
Ability to perform basic trouble-shooting of technical problems with the equipment and IP connections
Short notice availability for non-regular hours
Ability to lift up to 50 pounds and move heavy, bulky furniture, bending, lifting overhead
Basic network understanding
Ability to work independently and within the team
Strong interpersonal skills (via phone) to assist video conference participants in using the equipment successfully
Must be dependable, with proven record of punctuality and consistent attendance
Ability to view a computer screen for extended periods
Ability to sit for extended periods of time

Nice To Haves

Thorough knowledge of video conferencing equipment and methods of connection
Knowledge of web conferencing

Responsibilities

Coordinates video conferences, including maintaining and sharing schedules, testing and set-up/tear-down of equipment.
Ensures successful data connections and operation of equipment.
Provides Second Tier Support for all Audio/Video (Distance Education) Technicians.
Provides Audio/Video services to multiple sites.
Performs troubleshooting and routine maintenance of AV equipment and computers.
Manages classroom teleconference technology.
Teaches staff, faculty, and TA's how to best utilize video conferencing equipment and software.
Manages and administrates the NNU’s Distance Education Program for teleconference classes.
Serves as Help Desk Level II/III support.
Performs other duties as assigned.