Classifieds Account Manager - Legals

American City Business Journals•Houston, TX

11d•Hybrid

About The Position

Client & Account Management Manage ongoing relationships with legal classified clients, including county municipalities and advertising agencies. Serve as a trusted point of contact, ensuring advertising needs are executed accurately and on schedule. Support account retention through proactive communication, responsiveness, and issue resolution. Legal Classified Execution & Compliance Coordinate and oversee placement of legally required classified advertisements across ACBJ markets. Ensure ads meet publication standards, formatting requirements, and client specifications critical to compliance. Monitor deadlines, revisions, and approvals to mitigate errors, delays, and compliance risks. Platform & Workflow Management Utilize ACBJ’s i‑Publish system to submit, track, revise, and manage high volumes of legal advertising. Coordinate with the Business Design Desk to ensure accurate ad creation, revisions, and on‑time publication. Maintain organized records, documentation, and workflows in a fast‑paced environment. Operational Efficiency & Customer Experience Identify opportunities to improve operational efficiency through standardized workflows and process improvements. Serve as the day‑to‑day contact for assigned accounts, proactively communicating timelines and next steps. Resolve client issues efficiently while maintaining professionalism and service excellence.

Requirements

2+ years of experience in advertising account management, media operations, or sales support; classified or legal advertising preferred.
Experience working with legal and/or compliance‑driven advertising strongly preferred.
Notary Public or ability to become certified within first 45 days of employment.
Strong attention to detail and exceptional organizational skills.
Ability to manage high volumes of advertising across multiple clients and markets.
Excellent written and verbal communication skills.
Experience with publishing or ad‑management platforms; i‑Publish experience a plus.
Ability to work in a hybrid (4 in-office days/ 1 remote-day) setting efficiently.
Collaborative, customer‑first mindset with the ability to work cross‑functionally.

Responsibilities

Manage ongoing relationships with legal classified clients, including county municipalities and advertising agencies.
Serve as a trusted point of contact, ensuring advertising needs are executed accurately and on schedule.
Support account retention through proactive communication, responsiveness, and issue resolution.
Coordinate and oversee placement of legally required classified advertisements across ACBJ markets.
Ensure ads meet publication standards, formatting requirements, and client specifications critical to compliance.
Monitor deadlines, revisions, and approvals to mitigate errors, delays, and compliance risks.
Utilize ACBJ’s i‑Publish system to submit, track, revise, and manage high volumes of legal advertising.
Coordinate with the Business Design Desk to ensure accurate ad creation, revisions, and on‑time publication.
Maintain organized records, documentation, and workflows in a fast‑paced environment.
Identify opportunities to improve operational efficiency through standardized workflows and process improvements.
Serve as the day‑to‑day contact for assigned accounts, proactively communicating timelines and next steps.
Resolve client issues efficiently while maintaining professionalism and service excellence.