CLAS Specialist

First 5 Alameda County • Alameda, CA

36d • $85,000 - $123,000 • Hybrid

About The Position

Provides operational and technical support for the Cultural Linguistic Access Services (CLAS) program. Coordinates language access support for agency programs and meetings, including arranging interpretation and translation services with staff and vendors. Tracks CLAS service usage, expenses, and evaluation data and supports efforts to promote cultural and linguistic equity across the agency.

Requirements

• Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. Additional experience and/or education can be substituted to meet typical qualifications. A typical way to obtain the required qualifications would be:
• Three (3) years of increasingly responsible experience in program coordination, vendor management, or administration of similar programs in a public, nonprofit or private organization supplemented by 2 years of college level coursework.
• Additional relevant work experience may be substituted to meet the college coursework/training standard.
• Travel within Alameda County is necessary to carry out job duties. Some travel outside Alameda County is occasionally required.
• Support agency events in person on nights and weekends.
• Bilingual fluency in Spanish, Cantonese or Mandarin required
• Knowledge of:
• Program implementation, monitoring, and evaluation practices.
• Cultural responsiveness and language access best practices.
• Community outreach and engagement strategies.
• Basic budgeting and financial tracking including invoices and contracts.
• Research, surveys, data collection and basic data analysis.
• Program operations mission, scope, and priorities.
• Socioeconomic, demographic, and environmental factors affecting program participants.
• Recordkeeping and document preparation, including reports, and correspondence.
• Teamwork and group collaboration techniques.
• Relevant federal, state, and local laws, regulations, best practices and industry standards.
• Agency and required safety rules and protocols.
• Customer service skills for working with the public, vendors, contractors, and staff.
• Written English skills, including grammar and composition.
• Use of modern equipment, computers and software tools.
• Ability to:
• Assist with developing and implementing program goals, policies, procedures, and work standards.
• Communicate clearly, effectively and concisely, both verbally and in writing
• Communicate effectively across cultural and language differences.
• Understand, follow and apply relevant Federal, State, local and Agency policies, procedures, and regulations.
• Coordinate multiple service requests with accuracy and responsiveness.
• Collect, analyze, summarize, and present data effectively.
• Support contract administration, expenditures, and program budget tracking.
• Adapt to changing priorities in a fast-paced, equity-focused environment.
• Demonstrate initiative, cultural humility, and commitment to inclusive practices.
• Maintain organized filing, recordkeeping, and tracking systems.
• Analyze programs and services and recommend improvements aligned with program goals.
• Prepare clear, concise correspondence and documentation.
• Use sound judgment initiative and professionalism within established guidelines.
• Organize work independently, set priorities, meet deadlines, and follow-up on tasks.
• Build and maintain effective working relationships.
• Use computer systems, software applications and office equipment to complete work tasks.

Responsibilities

• Coordinate interpretation and translation services for agency programs, meetings, and events.
• Track service use, vendors, budgets, invoices, contracts, and interpretation equipment.
• Support CLAS procedures, workflows, training materials, and budget planning in collaboration with the CLAS leadership and Finance.
• Work with internal departments to integrate CLAS services across agency programs.
• Provide training, technical support, and troubleshooting for CAS services.
• Support data tracking, quality improvement, and reporting for program evaluation.
• Stay current on best practices in language and cultural access.

Benefits

• We offer a comprehensive benefits package with health care options to meet the diverse needs of our employees and their families. These benefits include but are not limited to Medical, Dental, & Vision Coverage, $1,500 credit per year to spend on benefits, Health and Dependent Care Flexible Spending Accounts (FSAs), Employer Paid & Voluntary Life & AD&D Insurance, Long-Term Disability Insurance, Retirement Plans including the ACERA Pension Plan, Commuter Benefits, Employee Assistance Plan and more.
• We also offer paid vacation, paid time off and sick time. We have 17 paid holidays including the week between Christmas Day and New Year's Day as paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees