Claims Transformation Domain Lead
About The Position
The VP, AI Integration Lead will drive the modernization and automation of Chubb’s claims operations, with a focus on embedding AI throughout the business. Reporting to the Head of North America Claims Transformation, this leader will serve as a critical liaison between business teams and AI/engineering, ensuring technology solutions are fit for purpose and requirements are properly coordinated across all stakeholders. The role will lead top strategic business initiatives and AI-driven integrations across the claims portfolio, contributing to operational efficiency, business value, and improved customer outcomes.
Requirements
- 7+ years of experience in process engineering, operations, or project management, with a focus on automation or AI integration, preferably in insurance or financial services
- Demonstrated experience leading cross-functional teams and delivering complex projects in an agile environment
- Strong understanding of AI/ML concepts and their application to business process automation
- Outstanding communication skills, able to translate technical concepts for business stakeholders and vice versa
- Strong analytical and critical thinking skills; data-driven decision maker
- Initiative-taking, adaptable, and able to navigate ambiguity
- Collaborative, inclusive, and able to drive consensus across diverse teams
- Bachelor’s degree in engineering, business, or related field
Nice To Haves
- Experience with claims operations is highly desirable
- Advanced degree or relevant certifications (Six Sigma, PMP, Agile) a plus
Responsibilities
- Lead the end-to-end design, execution, and optimization of complex technology solutions, partnering with AI and business teams
- Translate business needs into technical requirements for AI solutions, ensuring alignment with claims operations and strategic objectives
- Coordinate cross-functional teams (claims, IT, data science, engineering) to deliver automation projects on time and within scope
- Develop and maintain project plans, timelines, and risk mitigation strategies for AI-driven initiatives
- Create and maintain comprehensive project documentation, including timelines, budgets, and executive status reports
- Drive change management and adoption of new automated processes, including training and communications for claims staff
- Analyze process performance, identify opportunities for further automation, and implement continuous improvements
- Stay current on industry trends in AI, automation, and claims management, and identify opportunities for innovation
- Lead and execute special projects as assigned, spanning process improvements and new AI-driven initiatives
Benefits
- Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
