Claims Transformation Domain Leader

Chubb • Chicago, IL

12d

About The Position

The VP, AI Integration Lead will drive the modernization and automation of
Chubb’s claims operations, with a focus on embedding AI throughout the business.
Reporting to the Head of North America Claims Transformation, this leader will
serve as a critical liaison between business teams and AI/engineering, ensuring
technology solutions are fit for purpose and requirements are properly
coordinated across all stakeholders. The role will lead top strategic business
initiatives and AI-driven integrations across the claims portfolio, contributing
to operational efficiency, business value, and improved customer outcomes.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb
provides commercial and personal property and casualty insurance, personal
accident and supplemental health insurance, reinsurance, and life insurance to a
diverse group of clients. The company is distinguished by its extensive product
and service offerings, broad distribution capabilities, exceptional financial
strength, underwriting excellence, superior claims handling expertise and local
operations globally.

Responsibilities

• Lead the end-to-end design, execution, and optimization of complex technology solutions, partnering with AI and business teams
• Translate business needs into technical requirements for AI solutions, ensuring alignment with claims operations and strategic objectives
• Coordinate cross-functional teams (claims, IT, data science, engineering) to deliver automation projects on time and within scope
• Develop and maintain project plans, timelines, and risk mitigation strategies for AI-driven initiatives
• Create and maintain comprehensive project documentation, including timelines, budgets, and executive status reports
• Drive change management and adoption of new automated processes, including training and communications for claims staff
• Analyze process performance, identify opportunities for further automation, and implement continuous improvements
• Stay current on industry trends in AI, automation, and claims management, and identify opportunities for innovation
• Lead and execute special projects as assigned, spanning process improvements and new AI-driven initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed