Claims Team Lead, Auto/Property
About The Position
As a Team Lead at Reserv, you will be providing support to a Claims Manager (or Sr. Manager) with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the real property and auto damage adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
Requirements
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- 3+ years of insurance claims experience in multiple lines of business, preference for an auto and/or real property
- 1+ years of leadership experience with a preference for experience managing in a remote environment
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Responsibilities
- Responsible for initial onboarding tasks / access and new hire cultural immersion
- SME for first-line questions, escalations, roundtable discussions
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles
- Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
- Align team with client and customer expectations of the process
- Serve as a resource for escalations
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
- Increased reserve and payment authority with the ability to assist with moderate reviews
- Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops led/co-led by Team Leads, Managers, and other Reserv employees
- Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of working with us
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
- Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
